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SHIPPING LABELS

DOES ANYONE KNOW WHY YOU CAN'T CHANGE THE ZIP CODE ON THE SHIPPING LABELS?

IS THERE A WAY AROUND THIS?

THANKS!

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SHIPPING LABELS

@ctank800 

 

My kneejerk reaction is to never change a shipping label. What is your end game, so that we can advise?

Message 2 of 5
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SHIPPING LABELS

There is no way around it when purchasing the label through eBay.

 

If the buyer asked you to change their address, the process within eBay is to cancel the order with the reason "problem with buyer's address" and the buyer can place a new order entering their correct address at checkout.

 

If you want to change the buyer's address without going through the cancel / new order process - which means giving up all of your seller protections on a non-receipt claim, payment dispute, etc - you'll have to buy the label off eBay.

Message 3 of 5
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SHIPPING LABELS

the customer moved and didn't update their new address

Message 4 of 5
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SHIPPING LABELS

Then the order should be cancelled and the buyer should place a new order.

Message 5 of 5
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