03-03-2025 01:07 PM
DOES ANYONE KNOW WHY YOU CAN'T CHANGE THE ZIP CODE ON THE SHIPPING LABELS?
IS THERE A WAY AROUND THIS?
THANKS!
03-03-2025 01:15 PM
My kneejerk reaction is to never change a shipping label. What is your end game, so that we can advise?
03-03-2025 01:21 PM
There is no way around it when purchasing the label through eBay.
If the buyer asked you to change their address, the process within eBay is to cancel the order with the reason "problem with buyer's address" and the buyer can place a new order entering their correct address at checkout.
If you want to change the buyer's address without going through the cancel / new order process - which means giving up all of your seller protections on a non-receipt claim, payment dispute, etc - you'll have to buy the label off eBay.
03-04-2025 10:39 AM
the customer moved and didn't update their new address
03-04-2025 10:40 AM
Then the order should be cancelled and the buyer should place a new order.