Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping Invoice From eBay Not Showing Content of Custom Field

The shipping invoice has replaced the content of the order number ( eg sequence of orders) into the custom field, when printing invoice.This custom field is where I put location of the object.Could some one fix this please.

Buyer Gives Incorrect Shipping Address

When a buyer purchases merchandise and pays for it we the sellers ship it out only if the address the buyer gives is the address we are to use. When the buyer requests the seller to send the merchandise to a different address we must cancel the order...

Has anyone been hit by UPS hidden overcharge recently?

I will never use UPS to ship again! Both for business and personal unless they can be honest with their rates! I would like to see if any other sellers experience the same problem?And how you would solve that? Maybe the only solution is: Don't use th...

Sent the wrong item via EIS

Well out of 350 items sold I have my first screw up. I mailed out the wrong item...it went all the way to Taiwan. Needless to say the buyer was upset and left Negative feedback but never reached out. I did send a full refund. But would like to send t...

Resolved! New shipping notations on tracking

I have shipped almost every day this week and just saw the 2 additional "hub" notations today. I know both packages are still sitting at the post office until pickup tomorrow morning.

Shipping label mistake

I want to add insurance to a package. I’ve already printed the label and I’m at the post office. I need to redo the label with insurance

USPS tracking not working

I've noticed USPS tracking not working today. Anyone else having issues?

USPS automates APV dispute process (cost adjustments)

Previously all USPS APV disputes had to be filed either by email or by phone with USPS. They finally modernized the process with an online form, effective yesterday, Oct 23, 2024. Here's the USPS industry alert that outlines the process with screensh...

questions on calulated shipping charges

when I list an item I usually estimate the weight but when it sells then depending on how much packing materials I need then I can adjust the weight--Im usually pretty close and refund the buyer if my estimate is higher but for the most part Im prett...

insurance and lost package

I know Im fighting a losing battle a few months ago I sent a package that went missingthe buyer was terrifice to work withI tried everyplace and person I could think offirst I tried the insurance form on the USPS website which for some unknown reason...

eBay Standard Envelope

I was just wondering if anyone else is having a problem with eBay standard envelope, lately? I've had 4 customers message me in the last day or two saying they haven't received their postcards, yet. 3 of these postcards are showing delivery a week ag...

Resolved! eBay Shipping Supplies

Use it or lose it. You've got until the end of the day to use your 3rd quarter coupon. eBay recently added interior packaging listings - zipper bags geared towards clothing sellers - 3 sizes available. 4th quarter coupons are released tomorrow. Holid...

I'm opt in International Shipping, with no country exclusions, and still cannot sell to Canada?

So strange. I've been in the International shipping for awhile now. Someone just tried to order a 2 oz plush from me, and it keeps saying "Unfortunately the seller does not ship to Ontario, Canada". Very strange seeing as how I've shipped there befor...

Freightos

FREIGHTOSHello, did I understand correctly that applications like freightos are used to find carriers? Cheaper than UPS or FedEx, on Alibaba suppliers only have these carriers

Chinese freight forwarder

Hello, how does a carrier comparator work?I would like to send parcels from China to FranceAre all the carriers in the world listed on all platforms and are they all the same rates?What is the role of a platform?Do I have to register on the platforms...