eBay

rachels_jewelry · ‎12-12-2020

I have two accounts.

I sold an item and the buyer immediately asked to return it and said it was defective. I paid for a label and they used the correct tracking number but someone else's name and a fictitious address. I never got the package back. Someone in my town got an empty package and the police recovered the empty padded envelope with packing paper inside. The day that the tracking number was uploaded and showed it was returned, the buyer opened up a case and instantly got their money back. The buyer kept the item and the refund. I took that packaging to the post office and the postmaster said the postage was fraudulent. I filed a report with the postal inspector. I feel like eBay let me down. I lost a $600 item. I have a good track record and a lot of small items I COULD sell but I have completely lost faith in the way eBay and PayPal are working together. everyone blamed someone else in this particular situation instead of working together. I hope eBay and Paypal catch on to this method of scamming, so I can sell with confidence once again.

puggybini · ‎12-12-2020

I had to receive a return because the buyer refused to send the package to the country of the seller who is a friend of mine. I opened the package in front of the postal worker and the surprise was that the buyer sent scrap instead of the real item (worth around USD $1500); It was the first time I had to make a complaint to the postal inspector, the local police, the FBI and also the consumer defense. My advice is NOT to sell expensive items on this platform. Sellers are not protected, no matter the years on eBay and feedback ratings.

donsdetour · ‎12-12-2020

Since law enforcement is involved get a copy of the report you filed and appeal the case with eBay.

kensgiftshop · ‎12-12-2020

@rachels_jewelry

Get a copy of the reports from USPS and the police department and use them to appeal the case.

Have A Great Day.

rachels_jewelry · ‎12-26-2020

Sadly, I think your right. eBay no longer seems to advocate for the seller.

rachels_jewelry · ‎12-26-2020

I appealed the case and it was denied, I made a mistake in my haste and uploaded documentation from a different selling account and I think it didn't help - also, it was on a weekend and I felt like the decision was rushed. This is the biggest loss in 15 years of selling.