Here's the situation: I bought an item, it arrived non-functional (was a controller for a video game console), I opened a request to return the item. The seller accepted, and sent me a shipping label. However, there exists no option anywhere for me- not on my phone, not on safari, not on firefox, not on chrome- where the option to print this label is there. I've seen what the page is supposed to look like- where there are two adjacent buttons, one which says "mark as shipped" and the other which says "print return label". This second button- the one I need- simply does not exist anywhere for me, on any page. I have a printer. I read in another forum post that there was some type of trick the seller could employ (submitting a pdf or something in place of the printable return shipping label, I don't know exactly- just some type of loophole). And I'm starting to wonder if that's what's happened. I've contacted the seller multiple times, saying I can't print the label, to which they responded by just telling me to ship it back, and that they already refunded me (which is meaningless at this juncture because I do not receive the refund until he receives his item back). He said he refunded me the full cost (item plus shipping), but I will have to pay for the shipping right now. I tried probing him into why I couldn't print the label and he just told me to keep the item and have a good life. I don't want the item, it's broken- I'd like a refund. A full one, not where I have to pay to ship back. I'm greatly confused, and don't know what to do. Is there anyway I can contact ebay? Other forum posts haven't given me a resolution to this problem, nor has ebay's help center, and I can't find anyway to get in contact with a human being (automated voice messages didn't help). I'm new to ebay, and don't really know the intricacies of the site, though I've familiarized myself with their policies. But I don't know what to do now since I have to take action, but am unable to since I cannot print the label. Please please help!
