Returns

[mikes-antiques-and-collectibles]

A buyer that I sold a expensive radio transmitter now wants to return it 10 days after receiving it. When I shipped it to him in was in excellent working condition. When it was delivered, He said that the UPS delivery guy “dropped the box so hard everything broke, it sure doesn’t work now”.  Now he is sending it back to me expecting a full refund.  I am not sure why he waited until 10 days after it was delivered to now mention something. It seems strange. Would I be able to open a case if the item is completely broken by the time he returns it to me? It doesn’t seem right, I packaged the item extremely well for delivery, I have a feeling he dropped it recently and is now blaming UPS. 

[cream_couture]

Since the buyer is stating it arrived broken, I would file an insurance claim. I would ask the buyer to hang onto the item (not ship it back) because UPS/insurance company might want to see the package. Not sure how he saw UPS drop it, but it's possible. I am working from home and from the room I am working in I can see into the street fully.  There is no real way of knowing if the buyer is lying or if they caused the damage, so eBay will likely side with him. You can try to talk to eBay though, if you want. 

Hopefully you insured the package through a third party, as I heard UPS is hard to get a payment from them for insured items. 

[threeinchgoldenlotus]

If you're a top rated seller, you can issue a partial refund. Otherwise, you only can report him.

[kensgiftshop]

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@mikes-antiques-and-collectibles 

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If the buyer files an INAD, you have a couple choices.

Accept the return and pay return shipping and give a full refund once it's returned.

If it was insured and you want to file a claim with the carrier, refund buyer and have them keep the item and package so it can be inspected.