Returns

[chasenwillis]

Hi,

A person bought a used item from me.  It was like new when I shipped it out and my listing said no returns accepted.  The customer started a return saying it doesn't work like she anticipated.  She admitted it works, but said that she should have bought a new one and started the return.  I called ebay and they told me I have no choice other than to accept the return!  Why???? It's ridiculous.  The customer admitted to using the item for a week and then decides to return it.  Is there any way to fight this?  Ebay told me if I don't send her a return label, they will just refund her the money and I won't get my product back.  How is this fair?!

[chrysylys]

Life is not fair.

Selling anywhere is not fair.

Fair doesn't factor into returns.

As the saying goes, grin and bear it.

[kensgiftshop]

If they file an Item Not As Described case, Ebays MBG over rules your No Return policy.

"Ebay told me if I don't send her a return label, they will just refund her the money and I won't get my product back.  How is this fair?!"

Having a no return policy, is different then having a no refund policy.

To Ebay, having a no return policy is saying you don't want the item back, but the buyer will get their refund and keep the item.

It's better to accept the return and send a return shipping label. At least you will get your item back so you can resell it.