Returns

[sissypoops04]

Hi!!

Quick question as I've never dealt with this before. I recently sold a hardcover notebook planner for $15.99. Brand new perfect condition. I definitely don't want to argue over that amount but would just like some feedback. I packaged it very well, double bubble wrap, tissue paper another layer of bubble wrap and put it in a box. They just messaged me first wanting to exchange. I don't have stock of multiple items so it was just the one book. He claims there is a crease on the cover, that was not there when it was in my possession.

Since I can't exchange it, now he wants a refund and prepaid shipping label. My listing states no returns. I'm fine having him ship it back but I don't feel I should be covering the return shipping as it was already a free shipping item in excellent condition. Any advice?

[kensgiftshop]

If they claim the item is damaged and open a case, you will have to send them a return shipping label and refund them once the item is returned.

[sissypoops04]

Honest Sellers really don't have a leg to stand on, do they?

[phcd1]

I assume it's the "VICTORIA'S SECRET PINK LEOPARD CHEETAH STICKERS PLANNER AGENDA ORGANIZER"? If so, almost all the pictures are stock so I can't really comment on their complaint of a crease. If they open a normal return, you should have a decline button available for you to click on, I would use that. If they open a SNAD return, you will have to pay return shipping and refund 100%, IMO, it's not worth the return shipping costs (plus the original shipping), but many feel differently about letting buyers keep things for free. If there is no case, I would just message the buyer to return and you'll refund them upon return.

[zmoz]

---

@sissypoops04 wrote:

Honest Sellers really don't have a leg to stand on, do they?

---

As far as ebay is concerned, there is no such thing as an honest seller. Funny since we make them all their billions...

[sissypoops04]

 You are correct. That is the item. I can 100% guarantee there was zero damage while it was in my possession and I know I packaged that like a beast. I offered a partial refund so we don't have to deal with a return but I have yet to hear back... What happens if he doesn't open a return case? I just think this is silly squabbling over $16 and after fees I didn't even collect that! I hate that shady buyers have the capability of damaging received items, and can get their money back and the seller is now out money as well as their item... 

[sam9876]

" What happens if he doesn't open a return case?"

Nothing.

[sissypoops04]

Except a potential negative review... Which would not be great

[phcd1]

---

@sissypoops04 wrote:

Except a potential negative review... Which would not be great

---

Negs don't go against sellers anymore, neither do DSR's. I would BLOCK that buyer and not contact them anymore. Let sleeping dogs lie. No Case = No Problem.

[sissypoops04]

Thank you. That makes me feel a little better. I take pride in having a happy buyer and absolutely hate when this kind of stuff happens. Confrontation is not fun. Do you happen to know how long a buyer has to trigger a return case? I have since blocked him as well, just in case. 

[phcd1]

---

@sissypoops04 wrote:

Thank you. That makes me feel a little better. I take pride in having a happy buyer and absolutely hate when this kind of stuff happens. Confrontation is not fun. Do you happen to know how long a buyer has to trigger a return case? I have since blocked him as well, just in case. 

---

30 days from delivery for eBay, 180 days from the transaction date for PayPal (fairly rare), 1 year or more for a credit card chargeback (extremely rare). If you make it to 30 days, you're 75% in the clear, 180 days 99% in the clear, 365 days 99.99% in the clear. EBay is only only one where you have to pay return shipping. Most PayPal chargeback are unauthorized transaction which has nothing to do with a return. Good Luck