03-07-2018 10:01 AM
Hello,
In August 2017, I bought an HTC 10 from a vendor. However, very shortly thereafter, the phone broke for no reason, and it was an issue with the motherboard. This is not normal for HTC, and it was obvious that the phone had fake parts. I contacted the seller and he offered a 100% refund. I was going to send it to him, but it was finals week and then winter break, and I was out of town, so I could not send it to him until I got back. When I got back from winter break, he had closed the case without refunding me. I realize this is according to return policy & rules, but I can't just sit with a fake phone and not return it for what I paid. Do any of you have advice on what to do?
Thanks!
03-07-2018 10:09 AM
Just consider it a lesson learned. You had up to 180 days from the date of payment to file a dispute with PayPal. You failed to follow the rules, you opened the request well after the money back guarantee had expired and even though the seller agreed to a refund, you failed to return the phone in time. You have no recourse. Consider it a lesson learned and always buy your phones from an authorized dealer. It’s been over 6 months so you have no further recourse unless you sue the seller.
03-07-2018 10:13 AM
Nope, no advice since you let the ebay MBG run out of time and PayPal's buyer protection, too. What I don't understand is why either finals or winter break has anything to do with not returning the item to the seller.
03-07-2018 01:03 PM
take it as a lesson that you have to multi task. There will always be something that is taking a huge amount of your time. You gotta do it all.