Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Can sellers lie about were items are from?

I bought an item that said it was located in California. Turns out it was actually in Sout America and used DHL shipping. It was supposed to be 3 days shipping but nope. I looked at the DHL tracking online and sent them an email because of the delay....

Buyer returned item to a different address IN THE SAME ZIP CODE

Hello, im new here. I sold an iphone recently. The buyer stated he wanted to return it because he found a better price. A few days later I get an email from ebay saying the item was returned and i need to issue a refund. But i never recieved the phon...

BAD SELLER

The seller shipping time always late and over 30 days. He charged each item the shipping fee. But he add some item shipped together. Those item are questionable. The item shipped too long. I can't leave the feed back to him when I found some problems...

Returning a Defective Object Months Later

Hello,In August 2017, I bought an HTC 10 from a vendor. However, very shortly thereafter, the phone broke for no reason, and it was an issue with the motherboard. This is not normal for HTC, and it was obvious that the phone had fake parts. I contact...

Refund problem

Hi, I have a question regarding refund. I bought a hoodie for 25 USD (via debit card) + shipping/handling. Total of 60 USD. The item came and did not fit the description. So i claimed a return even though the seller was not providing it. After arguin...

Package delayed, what do I do?

I had a buyer reach out to me today and let me know that her packaged that I shipped out on the 23rd of Feb. still has not arrived. Tracking shows a delay: March 7, 2018, 8:19 am Departed USPS Regional Facility GREENSBORO NC NETWORK DISTRIBUTION CENT...

Handling time of over 31 days, USA seller.

Hello, I recently placed an order for some carbide turning tool bits. I was in a hurry and just added them to my cart and checked out. Immediately after checkout I saw the estimated delivery was over a month out. I went back to the listing and much t...

How do I change weight when printing shipping label?

I never package my items before bidding is over but I do add 1 lb estimate to actual weight of item. Instead of package weight of 14.9 ounces I put 1 lb 1 oz. When I go to print shipping label I'm being charged for the 1 lb 1 oz. How can I, if I can,...

Bulk Shipping Tool

I've never had an issue with this before, none of my orders are populating. I'm having to ship things one by one, really frustrating. It started a few days ago, thought it might be my computer but I've tried multiple computers and web browsers. Any h...

Do I have to give Partial refund

I have a question as a new seller on eBay. I sold a toy that arrived to the buyer all in good condition except 2 small figures. This item was a hot item that had 26 bids. The lady that bought it said when it arrived 2 action figures had broke and she...

Resolved! seller refused to refund

Seller refuses to refund me for defective item. I wrote before about some water damage to ipad. He kept saying he didn't get it. I have tracking that says the return was delivered. The seller is being rude, every message I send, he repeats what I wro...

Resolved! Most economical way to ship toilet paper rolls?

I live in a senior community with nearly 200 residents. A while back I read in a blog that selling various items like toilet paper rolls, wine corks, bottle caps, can pop tops, etc., can be profitable. Nearly everyone here is on a limited and fixed i...

Seller wants more money after I paid

I based in US and purchased a jewelry over $1k (almost £900) from a UK seller with a shipping cost of $22 (£16).After my purchase, I asked a few questions about this item (just wanted to make sure it’s authentic because she said there’s no return onc...

International shipping request from buyer?

I just sold an item to someone in Canada who is asking me to put 'personal effects' on the shipping slip. I cannot find any info on this but I'm not comfortable with it. I am assuming they want to bypass extra fees. Can anyone shed some light on this...

Return abuse

What is eBay doing to prevent this?I am now out $40 for round-trip shipping charges because a buyer who knows how to exploit the system claimed an item was "broken" (when it in fact it wasn't). I'd post their username here for other sellers to avoid ...