Shipping

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local pickup

Buyer purchased forklift pallet jack on June 1 st. It was listed as local pick up only and you must load yourself also in the description. Now it is July 5 th and he say's he want's a refund. Because he does not want to pay the cost to have it picked...

Underpaid Item Courtesy Notice

Woke up this morning to this email from PayPal! Oh boy. Says post office says I mailed an item at a weight of .56 pound which actually weighed .58 pound. My question is are there still 16 ounces per pound? Because my lable record says I paid for a 9 ...

refunded $$ from late item

Truthfully, I am slightly perplexed as I don't know what transpired between ebay and the seller, but here it is: I bought an item because I thought it was a really good deal and was already in the country. I know from experience that I pay a little m...

Shipping labels Not Printing Correctly

I have used a Brother QL-570 for printing 7" shipping labels for years(1000's of them) with almost no problems. Suddenly a few days ago my shipping labels are only printing on about 1/2 of the 7" label. The image is there but it's squeezed on about 3...

Shipping cost on invoice is larger than in listing

Over the past week I've won two auctions where shipping cost on the invoice was larger than the cost shown in the listing. I was under the impression that not only it is a no-no, but ebay simply won't let a seller charge more than the stated price. A...

eBay don't care

Recently sold a Nest thermostate and when it arrived the buyer decided it's not what he wanted cause the plate had a crack in it. (The optional plate behind the Nest not the actual Nest at all) Well my returns are automatically gratted however I didn...

Trouble with a refund

I received a package that was significantly smaller than what I paid for, however, I cannot access any refund pages with the numbers provided to me. I would greatly appreciate any assistance you can provide. Thank you.

customs

I am in the UK and sold an item to someone in the US. They firstly said they had not received but believed it to be fake as their expert looked at the photos he wanted a refund. I asked for them to be returned. The next day they quoted a figure to re...

Resolved! non paying buyer asks for refund

My buyer never paid after winning bid. I sent friendly reminders and invoices ---no reply. Eventually had to open a case for non payment. Only then does the buyer contact me and ask me to cancel or give her more time(she said whenever, she did not sp...

Resolved! Buyer wants to return for parts or not working item

First time poster here! I've got a buyer who purchased a phone from me, in for parts or not working condition. In my description, I specifically said that I would not accept returns due to the part that I said was not working, not working. This buyer...

Resolved! A question about returning an item on ebay

Just a simple question. I had a buyer protection case judged in my favor and need to return the item, but I'm slightly unclear on the date given to me. The return case says: Instructions1. Ship the item to the seller by July 112. Print an eBay label ...

Seller wants to refund me part of the shipping, but only if I change my feedback

I bought some small items a few weeks ago. The seller charged $4.99 shipping. The items were supposed to be here on June 16th. It came one week after the expected date. It arrived in a cut up manilla envelope that was taped around the open ends, and ...

USPS Priority Shipping not 1-3 business days

I purchased an iPad Air 2 128GB on June 17th and it shipped on the 19th. It shipped with USPS Priority Mail which should take about 1-3 business days and the seller was only a few hours away from my house, so I figured it would arrive fairly quickly....

I did an Item swap, I keep getting a Issue Refund Email

My son was selling some jeans on my account. He shipped the wrong pair to a customer. Customer contacted us and we covered the shipping of the wrong pair back to us. Once we received the wrong pair, we shipped the correct pair. Customer received corr...

Ebay threw me

I bought the product Asrock H110 Pro BTC + (112450756789), paid for. After half an hour the seller WITHOUT MY CONSENT RETURNED MONEY AND CANCELED THE ORDER. The result is 300 eur stuck in paypal for a week. The item is not received. Ebay does not all...