Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Can't ship due to e-check

There's always something new to learn when selling online and the community is the place to go. I'm waiting for a transfer from my bank to paypal to cover a refund, the e-check will clear on May 21st per paypal. I just read on paypal site, not to shi...

Resolved! Making Unpaid Order

Good Day! I want to order some items from a single seller on eBay with tracking number. I contacted the seller about it and he responded that a tracking number would cost me additional fee. I'm ok with paying it and the seller asked me to create an "...

Quesstionable request shipping to China

I sold my CPU to someone in China. I got a request to add photo addres label alongside the ebay english language shipping label in regular Chinese symbols. I used my photo to text OCR app I found from Google to translate it to English and it is a com...

Resolved! 100% restocking fee?

5 months ago I ordered an item and received something that looked different than advertised both in packaging and the quality of the item itself so I requested a refund right away, the seller starts sending me rather aggressive messages and threats. ...

Resolved! Can I dispose of the item?

As a received item (free shipping) was not as descried, I requested for refund and return label with hard proof about the problem. The seller agreed, and promised to send me shipping label and would do refund. But I never received the label after wai...

Resolved! How should buyer and seller handle package damaged during shipping?

Hello,Recently, I ordered an item on ebay that arrived damaged. This has happened to me before, and I wasn't sure how to react back then, so I contacted the seller to report it and they issued a refund on the shipping cost only (it was a fragile lapt...

How to properly package and ship to a US freight forwarding address.

Could use all the help I can get on this one. First time shipping to a forwarding adress. So, I sold an item (Dolce & Gabbana bag. Sold it for $1,600). The buyer is located in the Hong Kong, but the adress in the paypal is a forwarding adress located...

eBay Tightens The Noose Around The Necks of Responsible Sellers With June 1 2018 Update

I just reviewed the updated (June 1, 2018) standards for remaining a TRS. Late Shipment StandardsI am particularly concerned with the miniscule number of shipments considered "late" for a TRS to lose their status and even their selling privilages. I ...

Resolved! A wrong item

I bought an IEEE-1284 cable for $3.99 and I went to use it for what I needed to, and it became apparent to me that it was the wrong plug that I was looking for. I needed a 25-pin male to 25-pin female. The seller listed the item and I got exactly wha...

Printing Labels changed?

I use a thermal label printer Yesterday the labels were not loading to print and today the options are all changed..... I could rotate and set borders to none and there were several other options. Now, none of that exists. Where my labels were CLEANn...

Buyer opens return request saying item is used when it is new other and unused because finger print

Case # 5169388201: eBay has made a final decision in this case

Case # 5169388201: eBay has made a final decision in this case - qkmor18@gmail.com - GmailI have problem to print a return label; the system send this message:“Sorry we’re not able to process the label at this time, please try again later”(Since last...

Resolved! product not delivered

product not delivered. payment was four months ago. the seller wrote letters that everything is in order, he knows about the problem and tries to solve it. now stopped responding ... I can not send a complaint, because ebay does not find my product a...

What is with the new shipping process?

I just went to ship some items and the new shipping process is absolutly rediculous. It takes me 3x's as long to print one label and then 2x's as long to get to my next item. Is there a way to switch the settings back to the old shipping process.

Got a refund for item but not for shipping back

Bought a radiator for car.The item wasnt fitted my car altough seller wrote in description it was for that type of car.Payed 54 euros for package.After open a case seller offered a refund.I asked 3 times who will pay costs for shipping back package a...