Returned with no refun requst

[kellhai_0]

I recently sold a buyer two shirts, payment was instant and the following day the items were shipped.  A week later I received the package back with the marking on package stating did not order want refund sent.  No contact as been made.  I will contact buyer, do I do a full refund minus fees?  What is the proper way to handle this.

[green-night]

I received the package back with the marking on package stating did not order want refund sent.

I wouldn't do anything at all in this situation for the time being.   

[7606dennis]

I agree with Green-Night.  Do nothing until you hear from the buyer through eBay messaging or they file a return request.  What does the original tracking of the package you sent show?

[7606dennis]

Oh!  Upon further reflection, it might not be a bad idea to message the original buyer and advise them of the situation and request how they wish to proceed.  I would only message them once though.  The ball is in their court.

[robot-hands]

Do nothing unless your buyer contacts you.

[myboardid]

And I would contact the buyer since he already indicated what he wants the OP to do. 

[lintbrush*]

I would contact the buyer and tell them that you received their order #xxxx  back in the mail with a note stating that they did not order them, but in order to process the refund, you need them to open a return through eBay.

Could've been a gift shipment where the recipient was unaware.   Maybe a father's day present?

No reason to not contact the buyer.  Keep this aboveboard and professional.

When the buyer opens a return, and you refund through the return, your selling fees will be credited. 

[robot-hands]

If the buyer really wanted a return they would open a case.

They only thing I would do immediately is BBL, I surely would not put into motion anything that wasn't discussed through messages.