01-18-2018 09:25 PM - edited 01-18-2018 09:26 PM
Bringing up a question for the 3rd time concerning the same situation. Seems like it's always one thing or another concerning this return.
I was sold a misrepresented item. The seller refused to accept a return and seemed convinced it was perfectly okay to sell me an item completely different from the description. Ebay sided with me when I opened a case, I generated the return shipping label, mailed it off that same day. Tracking said it should be delivered today - instead I have a "delivery status not updated" alert. I don't know if they will or won't update the status to delivered, I don't know if they just haven't delivered it....my main worry is, will eBay refuse to refund my money because USPS is messing up? By the time they do update the status to delivered, if they do, it may be past the date that eBay said I had to send the item back by - not sure if that date was the last day for me to mail it or the date by which it needed to be received. No point in talking more to the seller about whether she got i - she was dishonest and like talking to a brick wall, I think she'd be thrilled to keep my money, of course. Has anyone else dealt with this, is there anything more I need to do?
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01-18-2018 09:46 PM
Since the label was issued by eBay or the seller, you aren’t responsible for the package and you will get a refund if it never shows delivered. You may have to call customer service in a few days though.
01-18-2018 09:37 PM
This info may matter: ebay told me to send it to address A; the shipping label generated from ebay listed address B; and the address from which the seller sent me the item was address C - 3 different addresses. I used the shipping label as it was because it had the tracking number from ebay on it, and from what I researched, it seemed that if I wanted to be sure of my refund, I needed to ship to the address that ebay provided - and I used the one on the shipping label provided because...well, that was the one that ebay provided with the tracking number.
01-18-2018 09:46 PM
Since the label was issued by eBay or the seller, you aren’t responsible for the package and you will get a refund if it never shows delivered. You may have to call customer service in a few days though.
01-19-2018 08:31 AM
I suggest a cool beverage.
01-19-2018 05:00 PM
Thank you! I contacted customer service today, and they closed the case and got me my refund within minutes.
01-19-2018 05:10 PM
Yay! Glad I was able to help & that this was quickly resolved for you!