Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

global shipping limit to russia?

i posted an item for $120 not knowing limits, buyer bought for $130 (?) limit is $114 for russia. he didnt list a country but i looked up the city. should I cancel the sale somehow? hes not going to pay $90 shipping and $30 customs!

User avatar by Adventurer
  • 299 Views
  • 2 replies
  • 0 helpful

Item not working anymore, still has guaranty

What should i do in case i bought a phone 23th of January. The problem now is that it stopped charging few weeks ago. Now surpisingly the seller reaponded quickly to my first message asking to give him transaction number for paypal. After that he ask...

User avatar by Not applicable
  • 316 Views
  • 7 replies
  • 0 helpful

eBay Refunding Error

Are any other sellers getting an error message when you try to refund a buyer after the package has been sent back? We've called eBay customer service three times in the past week and they were clueless and absolutely dumbfounded.

Screenshot 2017-11-14 16.37.46.png

USPS shipping label form is missing "CITY" input box

I purchased an item from a seller in the US (I'm from Austria) and the seller has trouble printing the USPS shipping form thru ebay. The error message is "We're having trouble printing your label. Please enter a valid value for destination city." The...

User avatar by Adventurer
  • 155 Views
  • 1 replies
  • 0 helpful

International package returned as undeliverable...Help!

So I shipped a package to Russia,and a few days later I had it return to my home with a letter stating that it was undeliverable due to a weight decrepancy,which I knew there should not be. I took the package to my locat post office to have them weig...

lok

oa noite alguen pode me ajudar ,o ebay tirou um vendedor e agora não sei como ser reembolsado qual a garantia que o ebay me oferece

seller page got hacked and I got scammed

I bought this iphone watch off here for a $100 but the seller marked the watch as unpaid and I also didn't recieve the item. When contacting the seller I discovered that in fact the seller page was hacked and checking my account the transaction was c...

Return Request

I recently shipped a item to a buyer who paid and claims they did not recive the item. However, I always double check the name and adrress and because I do not purchase addintioal shipping I think they have taken advantage of me as they claim they ha...

pressure from seller to give positive feedback

Hello, I had placed an order in Sept 2017 and was advised that the delivery would be in first week of November, I have been in touch with the seller and was asked to be patient and wait for the product. Which I did till last week.I then raised concer...

Can't close return

The seller accidentally sent me the wrong item, and we agreed that they would send me the correct item and have me do a return case. So I shipped the item back, and they shipped the correct item at the same time. I got the correct item and am happy w...

Shipping label printed for my OLD return address and not new, will USPS still post it?

The sellers address is correct, however it printed my old Florida address (I'm in Texas now) on the printed USPS label. I thought I caught the mistake and hit the back button and changed it to the correct return address but when it printed it had the...

Return request for defective on buyer worn and broke shoes... what to do?

Buyer purchased a quality brand name shoe used but in pristine condition.If they wanted to return them, normally I would let them and do not take a defensive stance.But, she filed a doesn't work/defective asking me to refund and pay for return shippi...

ebay shipping labels NOT creating USPS scan sheets for foreign customers... FOURTEEN DAYS NOW.

For FOURTEEN (14) days now, ebay's system has not been able to create a USPS scan sheet for the shipments going to non-US addresses, so the labels have to be printed individually and I have to get the USPS carrier to scan each one individually (16 pa...

User avatar by Adventurer
  • 137 Views
  • 2 replies
  • 0 helpful
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