Return

[ertetr86]

I sold an item back on September 22, 2020. After it was sent the buyer contacted me and said she didn't want it. I said open a return and ship it back. She never opened a return and didn't tell me she had shipped it. I went to my PO box the other day for the first time in two months and it was there. Is it possible to refund her money and how? Thanks.

[rebell45]

Since you're in managed payment you should be able to find the item in the Sellers Hub and refund from there.

https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers-as-a-managed-payments-se...