USPS has terrible customer service on tracking issues. The last few times I have called my local post office no one answers the phone, so I have to get in my car and drive over. Calling 800-ask-usps is a joke, you never get to talk to a real person. I was given the local USPS Consumer Affairs Office phone number, if i'm lucky enough to talk to someone they tell me that they have no more information than what I'm seeing with online tracking. Every person you talk to has a different explanation for your problem, but none of them solve the problem. 2 have told me they will look into it, take my name and phone number, and then never call me. By law, USPS is supposed to be revenue neutral, to do no better than break even. There is no motivation to be profitable, so they always show a net loss, year after year. This is reflected in the customer service model, further exasperated by their Union employees that face no consequence for poor performance.
