eBay

thepeetflix · ‎01-13-2023

A buyer returned an item to me today because it was the wrong size/didn't fit, and it was his obligation to cover shipping on the return. No arguments there.

The returned item arrived today in a completely new package, and my original shipping label was removed from the package I shipped the item in and affixed to this new package. Return to Sender was handwritten on the package, and there was a sticker from USPS on the package that read: Return to Sender/Refused/Unable to Forward/Return to Sender.

Is this a USPS loophole to return something without paying postage or am I missing something?

Thanks in advance for your thoughts.

wastingtime101 · ‎01-13-2023

In this situation, yes. The buyer knew USPS wouldn't take an opened package and planned strategically to stiff the USPS on paying for a new label. That's not how package refusal is intended to work.

As with any service, people will game the system. You have to hope the abuse is not to a level where USPS will begin to charge for refused/RTS First Class & Priority packages.

Walk without rhythm, it won't attract the worm.

mtgraves7984 · ‎01-13-2023

If it offers any solace, you shouldn't be charged by USPS, either, for an RTS. Upward and onward and all...

wastingtime101 · ‎01-13-2023

@mtgraves7984 wrote:
If it offers any solace, you shouldn't be charged by USPS, either, for an RTS. Upward and onward and all...

Unless it was a media mail or parcel select/retail ground shipment, that is.

Walk without rhythm, it won't attract the worm.

thepeetflix · ‎01-13-2023

It was USPS First Class, so maybe I'll get my $5.82 returned?!

wastingtime101 · ‎01-13-2023

If $5.82 is what you paid for the original outbound label to the buyer, then no, you will not get a refund. The label was used. Just because the buyer rejected the package that's not grounds for a refund. USPS did their job and you paid for the service.

Walk without rhythm, it won't attract the worm.

janet9988 · ‎01-13-2023

You can refund minus any out of pocket costs such as original shipping.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

wastingtime101 · ‎01-13-2023

It wasn't clear in your first post @thepeetflix.

1. Did the buyer file a formal return request or has this all been through messages.

2. Did you charge a separate ship cost on the initial sale or did you offer free shipping?

If the buyer filed a formal return request because the item didn't fit, then you can only withhold the original shipping cost if you charged a separate shipping cost. If you offered free shipping you will have to refund that money.

If the buyer hasn't filed a formal return request that muddies things.

Walk without rhythm, it won't attract the worm.