Actually this supposition is entirely incorrect. And this isn't about hostility towards buyers. It's about sellers having a CHOICE in deciding whether accepting returns makes sense as part of their business plan. Many of us are small sellers and not accepting returns is our choice. eBay is comprised of sellers from all walks of life and a great many don't operate as a retail vendor. Big corporations can afford to take returns and it's part of their business structure. However, there are many small retail stores that don't take returns at all. If you are offering large discounts on new merchandise and selling pre-owned items I don't see the point. Another example, stores that sell evening, pageant, and prom dresses don't take returns because they know that there are buyers that will use them, and then try to return afterwards. That's also why you can't return Halloween costumes. Sellers of antiques and vintage frequently don't offer returns either. There are some small clothing stores in our community that tell you all sales are final. So when you buy their merchandise you need to make sure it fits and you are happy because you can’t return. Some of these small businesses might offer store credit only. But you can't really do that on eBay.
eBay originally began as a venue for individuals to sell person to person through the web where previously sales had traditionally been conducted through such forms as garage sales, collectibles shows, flea markets and more. Many of us started by selling off things we normally would have put up for consignment or at a garage sale. eBay's venue offers a larger pool of buyers over Craigslist or other P2P model. eBay gives sellers the choice as to whether they will accept returns or not for their listings. It is the buyers responsibility to read the seller's return policy and make a decision. If accepting returns to assure that your buyers are happy and have a positive buying experience is how you want to operate that's fine, but when other sellers choose not to accept returns it doesn't make them hostile. Advising sellers who ask the question over whether they have a choice to decline and telling that they can if they choose isn't hostile either. We have to accept returns for items not as described or refund when they get lost or damaged in transit. For some sellers that's more than sufficient. When you sell Grandma's cookie jar you do your best to describe it accurately and take pictures to make sure that your buyer knows exactly what you are selling. But when you are a private seller you are afforded the choice to decline returns. If we don't want to accept returns from those who change their mind that's simply business. We don't have to accept losses on a remorse return. If a return policy is important to a buyer for their purchases then they should seek and buy from sellers that offer returns.
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