@spyke9900 wrote:
Hello I been selling for years but never ran into someone waiting return. I sell Risograph machine parts. The clutch they bought is to work for their machine. Turns out that machine take 2 different clutches. I learn something everyday. I have no problem with them returning the part. My listing said buyer pays to return part. My question is do I return the money for postage they paid me?? Do I give 50% off postage back?? I don't just don't know. I called ebay and they was no help. Also in future listings what do I need to add if I was to get a return again. Do I do a restock fee?? Any help with be nice. Thanks
It sounds to me that your listing said that the clutch would work for their machine, but it does not. Thus, this qualifies for a Money Back Guarantee claim ... a Money Back Guarantee claim overrides any return policies that you may have.
If the buyer opens up a return with a "Not as Described" reason, such as "wrong part sent", then you (a) must pay for return postage and (b) must refund original purchase price and all original postage/handling paid by the buyer. You cannot charge a restocking fee.
