Return process started for "ordered by mistake" but have not received return

[schnabe95]

I recently sold an item, which was listed as No Returns Accepted.  After receiving the item, the buyer started an "ordered by mistake" return (on 1/15), saying he did not realize the graphics card he bought from me would not be faster than what he has now.  I decided to accept the return minus shipping costs (both ways), to day he opened the return request.  I have not heard anything from the buyer after accepting the return.  eBay states that after 1/23 they may close the return if I have not received it.  Since I am past this date, and the buyer has not uploaded any tracking info, nor have I received the return, how do I get this return request closed, and the funds released in Paypal?

[green-night]

It sounds like the buyer just needed to ship it by 1/23 and if there is no tracking uploaded then they missed the deadline.  You just need to call ebay and request the return be closed. 

[cream_couture · Accepted solution]

This just happened to me. Call ebay and they will close the return for you. There isn't a button to do that within the return request. 

[schnabe95]

Thanks!!  I called ebay, explained the issue.  They opened a case and closed it in my favor.  Now, hopefully, the buyer does not try to do a 'Not as Described" or "Defective" return!!

[robot-hands]

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@schnabe95 wrote:

Thanks!!  I called ebay, explained the issue.  They opened a case and closed it in my favor.  Now, hopefully, the buyer does not try to do a 'Not as Described" or "Defective" return!!

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Too late for that.

Don't forget to BBL.

[schnabe95]

BBL?

[mummaw777]

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