Shipping

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Bogus WRONG ITEM claims

I keep getting return/refund claims where the buyer claims "WRONG ITEM SENT" They claim I sent a wrong item that didn't match the pics of description but they acknowledge they just bought the wrong item and don't want it. The claim of ME sending them...

Third Party Shipping Return Requested

Refund request, I sent the item to NewYork, the buyer sent it to (UAE). Now he says it was received broken. The buyer sent me a respoce saying now its gonna cost him $75.00 to get it back to the US. Am I responcable for the refund ?

Postage Due Return?

Hello, I received a notice from USPS that they have a package for me that has postage due (about $8). I did not order anything recently, so I am assuming the package is a return that a buyer sent back (without letting me know). I do not accept return...

How do I process a trouble-free return

I recently purchased a piece of jewelry (just under $50 on another account) and would like to return it. The seller has 100 percent feedback and offers 14 day returns. I’m within that window. I’d like to get the item sent by end of the week. I haven’...

Bought something very large with free returns, too big to return?

I bought a truck accessory. The package has a lenght and girth of about 145 inches and weighs about 75 lbs, it arrived by Fedex ground.It didn't fit my truck, so I clicked "return this item" and it printed out a first class USPS return label. I think...

Ebay Shipping Error

I purchased and printed a shipping label through ebay yesterday without any issues. Now today when I try to do it, it says "Error creating label. The transaction did not complete with the selected payment method in PayPal. Please retry after setting ...

Resolved! USPS Flat Rate Box Conformity Question

Are any sellers using flat rate boxes being questioned about bulging or non-conformity of the boxes at the PO counter??

Resolved! Sold an item and sent it via message

Hi, I've recently just sold an activation code for a bundle via Ebay. The problem is now that the funds on my PayPal account have been placed on pending untill I complete the Shipping process. Now the thing is I've already sent the activation code to...

Resolved! Package Forwarded Return

So I never have had this happen before. I had a seller ship an item with no tracking and after a few days of it not arriving I asked for that info. They however never replied. I waited 2 more days for a reply (now 7 days past expected delivery) and n...

EBAY NOT PERFORMING

Purchased an item on 5th January 2019.Opened a case for non delivery on14th February 2019. Got an assurance that ebay would make a determination by 21st February. Still waiting for a determination on 27th February 2019.Still no delivery after seven w...

Resolved! Customer wants shipping to canada from US seller.

Okay, I have 2 old cassette players listed for $19.95. They are heavy and weigh about 3lbs 9oz all together. They don't work properly and I was planning on just shipping them in a flat rate bubble mailer to clear space. I get a message from a guy fro...

Buyer wants to return an item that has not even been delivered yet?

Question about correcting the state on a shipping label

So I have a buyer that is apparently overseas and is using a forwarding service. I’ve shipped to other buyers using a forwarding service in the past with no problems. In this case though when the buyer entered their shipping address they entered the ...

Resolved! Item sent to Wrong Address - Resend item to Buyer?

The PayPal shipping address provided by the buyer was apparently incorrect and the item is being returned to me. The buyer has contacted me and asked for the item to be sent to the correct address (he's paying for the shipping cost).I'm happy to do s...

Buyer said item not rec'd-it was and tracked...Then opened a SNAD

Hi everyone, I've been on ebay since 1996 (multiple accounts and all 100%) and fortunately can count my returns in the low double digits!This is a new one...I had a buyer buy a Declare Switzerland Face cream for 120.00 Item was sent with tracking sho...