Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ergonomics of eBay's new Shipping Form - Incompetence Award

Lets compare eBay's old and new label systems from the point of ergonomics. This test assumes that the browser is at the default zoom size (i.e., its not been increased or decreased). Keeping your browser window at least 1280 pixels wide prevents lin...

"Defective" return from buyer working

Buyer purchased new-in-box electronic item (new but purchased several years ago and never opened) and returned as defective. Positive feedback from buyer was left initially then he opened a return a few days later stating it didn't work after a few d...

Resolved! Buyer states she can’t pay because she wants shipped to P.O Box - how to change?

I have a buyer that sent me this message: I tried to pay for these and it won't take my payment as it says it won't ship to a PO box. You will have to change that on your end. Thanks That is is true that the shipping preference is set to not ship to ...

Resolved! Just received Invoice/Packing Slip instead of the item i bought?

Hello!I've bought a 500 gb SSD from south korea, all was fine i tracked my purchase and everything was running smoothly.Today, when i received my item, it was just a letter with details about my purchase ( Invoice/Packing Slip ) AND NO ACTUAL SSD!I'm...

How to sent a prepaid label to a buyer

I have sold an item but now the buyer has changed his mind and wants to return it. My policy is that the buyer pays for return, however, in this occurrence I would like to send him a free shipping label. How would I able to do that so he doesn't pay ...

Return address is overseas

I ordered a pair of shoes from a seller. It came from an Amazon Depot in Maryland. I opened a return to ship them back since the wrong item was sent to me but the return label is in India. What do I do? I'm not shipping these back to India. I'll neve...

Resolved! Best way to bulk print mailing addresses only, no postage.

I'm exploring a different business model where I would ship using the First Class stamp only, no tracking. I'm fully aware of losing buyer protection, getting scammed with buyers saying they didn't receive their purchase. I have another account I'm c...

New to the site. Question about GSP

Hello everyone, forgive me if this is in the wrong section. I purchased something from the UK to be shipped to the US using ebays GSP. Issue started when I found out the seller/company sold me something they didn’t have in stock. They had to wait til...

MY SUGGESTION TO EBAY FOR BUYER AND SELLERS, NO OFFENSE

My fair suggestion to ebay for buyer and seller protection @Anonymous 1 : if item is broken or missing parts then buyer must be obliged to provide image same time of opening return that legitimate the return, else it cannot validate the reason and in...

Need a return question answered

Ok so I bought a 4K movie and the seller sent me a Blu-Ray instead. I just started the return process. Am I going to be refunded for what I pay to send this back? There was no shipping cost to receive. Dude sent the wrong item so I shouldn't have to ...

Resolved! Buyer purchased item in April and wants to return it in June?

A buyer purchsed a Nintendo Wii from me with 3 games on April 21st. I sent it out and it was delivered on April 26th. The buyer sent me a message today, on June 18th, and said they want $25.00 returned because the Wii isn't reading disks. I don't sel...

Anyone else out there thinks that eBay's "Open return defect" policy is unfair. 4% extra fees!!!

I have been a seller on eBay for over 22 years now. Every year it's gotten worse for sellers. First buyers abuse the returns system because they are unwilling when they do not like an item, open returns using false reasons. But eBays new "Open return...

Purchased item, never received, no usps tracking, seller now Not a registered user ?

I purchased an item, Order placed on Friday, Dec 28, 2018 Estimated arrival Friday, Jan 4, 2019 - Friday, Jan 11, 2019 I normally follow up on eBay items purchased, but must have forgotten about this item. While entering feedback for more recent item...

Label Created, not yet in system

So I got a shipping number but when i check it says "A status update is not yet available on your Priority Mail® package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon." Does that mean t...

Free Returns

I had a conversation with an eBay rep yesterday who called me to tell me (once again) about the free returns program, and how this wonderful program can boost sales by 15 percent, according to some data that was most likely manipulated to get people ...