Can you download it to a PC? Can you see it? If you can see it, try doing a screen capture.
If you still have problems, go to this page and try the link, or ask for a call back at the bottom of the page.
https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=12&pos=2&...
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Never sell anything on eBay that you can't afford to lose.
