Return item

[alex_bui_93]

Hi,

Buyer asked me for a return and I accepted. But it looks like he changed his mind and didn't ship my item by 8/29. Ebay also mentioned if he didn't ship before 8/29, they may close the case. But today is 8/31 and the case is still opening? My money is still in an ebay hold, I need it now for a new business. Does any one know how to deal this problem?

Thanks

[johnrj1226]

Call eBay and request the case be closed as buyer is in  default on their obligation.  eBay won't  close a case automatically.

[thetkhant]

Call ebay? Like that ever works out. Haha. 

[hafoster]

Did your seller give you a refund --

even though eBay never showed you mailed the return label?

Or only after you called eBay, as there was no button to ask eBay to step in it.

[pburn]

"Did your seller give you a refund --"

OP is the seller.

[dtexley3]

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@alex_bui_93 wrote:

Hi,

Buyer asked me for a return and I accepted. But it looks like he changed his mind and didn't ship my item by 8/29. Ebay also mentioned if he didn't ship before 8/29, they may close the case. But today is 8/31 and the case is still opening? My money is still in an ebay hold, I need it now for a new business. Does any one know how to deal this problem?

Thanks

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As stated above you can call eBay and have the return closed in your favor.  HOWEVER, be aware the buyer can still file a return request via Paypal (180 days) and then a credit chargeback if they paid by CC.  Three bites at the apple.  Don't count your money until the fat lady sings.

[johnrj1226]

Sorry but it will work in the OP's case.   I actually had the opportunity to do so in a same situation and  it worked for me.

[7606dennis]

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@dtexley3 wrote:

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@alex_bui_93 wrote:

Hi,

Buyer asked me for a return and I accepted. But it looks like he changed his mind and didn't ship my item by 8/29. Ebay also mentioned if he didn't ship before 8/29, they may close the case. But today is 8/31 and the case is still opening? My money is still in an ebay hold, I need it now for a new business. Does any one know how to deal this problem?

Thanks

---

As stated above you can call eBay and have the return closed in your favor.  HOWEVER, be aware the buyer can still file a return request via Paypal (180 days) and then a credit chargeback if they paid by CC.  Three bites at the apple.  Don't count your money until the fat lady sings.

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Of course, in the case of a PayPal return the buyer would have to pay the return shipping.  With regard to a credit card chargeback, I believe that the buyer would be required to return the goods or the chargeback could be determined to be fraud.