I recently shipped a item to a buyer who paid and claims they did not recive the item. However, I always double check the name and adrress and because I do not purchase addintioal shipping I think they have taken advantage of me as they claim they have not recived it, and request a refund. Is there anything I can do to protect myself? They say "surely it was a small mistake lost in the mail" and demand for a full refund. I belive they are holding the item and trying to cheat me... what should I do to protect myself? Thanks
-In case I am forced to give a refund, paypal has already taken a cut and ebay wants their share. Do I need to extra pay all that?
-I do know that I would eaily be able to back up my case with tracking details, but I did not purchase them as the person resides near me...I have been selling many items and this has never happened before.
