Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can a buyer charge a fee for a "Free 30 Day Return" Item if it is returned for non defective reasons

I always buy items that have free 30 day returns so that I could return if I change my mind or find something even better even though I almost never return. Today I saw an item with free 30 days returns with this in the description: "A minimum 5% can...

Resolved! Do you get refunded for S&H?

So I purchased a keyboard and I tried it out for a couple of weeks and it just doesn't feel right to me. The seller offers returns up to 30 days so I am still able to refund the keyboard. The keyboard ended up costing about $16 and the shipping was $...

User avatar by Adventurer
  • 591 Views
  • 20 replies
  • 0 helpful

Speedpak shipping question

Hi. I ordered something and choose for shipping "Expedited Shipping from China/Hong Kong/Taiwan to worldwide" for 25$ extra. Now i have the problem that my order just sits on "Order received" for 3 days now...I mean i did spend extra 25$ more for fas...

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Why is speedpak so garbage?

Literally this speedpak **bleep** is such a scam and it's so **bleep** slow for USPS to ship it to you might as well not buy from any chinese sellers. Chinese sellers if you're listening to this please use ePACKET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User avatar by Adventurer
  • 339 Views
  • 2 replies
  • 1 helpful

Buyer wants partial postage refund

Hi All, Hoping for some up to date advice as forums on this topic are from years ago. I sold an item for £2.20 with £3.00 p&p costs. eBay recommended postage costs of £2.90 but I hate odd numbers so rounded it up. It managed to go as a large letter i...

Refund issued but still pay fees??

Hi, I issued a full refund to a buyer through PayPal, but I’m still being charged eBay fees - is this correct?? Seems harsh that I miss out on the sale but also have to pay the fees on it. Is there something I haven’t done?thanks

User avatar by Adventurer
  • 347 Views
  • 7 replies
  • 0 helpful

Item sent back - incomplete customs declaration

Hi I have bought an item at eBay from a company. This item has been returned back because of an incomplete customs declaration that the company should pay.I have paid the item by Pay Pal and they have rejected my claim and the company says that they ...

Lost UPS Parcel, Tamworth UK

Hi, Have any sellers any experiences with lost parcels sent via UPS; in particular, parcels lost when routed through the UPS Tamworth depot? I prefer if any answers or information was sent to me direct via eBay messaging. ThanksChris

FAST 'N FREE Shipping Modification after Best Offer Accepted?

An item was listed with USPS Priority Mail as the shipping service and tagged as FAST 'N FREE shipping.It had both a Buy It Now price and Accepts Best Offer.The seller accepted an offer.The item was late, probably because it was shipped as USPS First...

Resolved! Shipping overdue? Order was placed on Saturday.

I'm not sure what's going on. The customer selected First Class Shipping and ordered on Saturday, along with a lot of other customers. The other customers' orders that ordered on Saturday (and Friday too!) do not say the shipping is overdue. I've att...

Resolved! need help with return

I purchased a cell phone. the seller's description said it would work with my carrier. that was only true if I happened to live in South Carolina and not true where the seller and I both live in washington state. i returned the phone and the seller o...

My Buyer demands full refund (+ S&H), even thought they say I (seller) did nothing wrong! So Wrong!!

Hi, I sell factory sealed sports card wax boxes here on eBay. People buy wax boxes in hopes of pulling certain cards of favorite players, but wax boxes don't give guarantees as to what cards you'll receive. My buyer received my factory sealed wax box...

User avatar by Adventurer
  • 1720 Views
  • 23 replies
  • 3 helpful
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