Return/Exchange and Refund requested: WHAT DO I DO

[haleybship]

I sold an item that didn't include a certain part that was in one of the pictures from the manufacturer website. However, when the buyer expressed really wanting that part to be included or a refund, I immediately purchased the extra part, and the buyer should receieve it around the same day as the original item. However, after agreeing that is okay, the refund/return request still isn't closed & the buyer will not reply to any of my messages. Paypal has the funds held since there is a dispute, but I don't know what to do. Will it all just clear up with the buyer receives the packages?

[lex-talon]

You will need to wait until the buyer receives the original item and the extra part. The buyer then would need to close the case themselves.

[haleybship]

Okay, I was just worried that ebay would make me give a full refund on top of sending the missing part without the buyer returning anything. Thank you!