eBay

magni-46 · ‎05-13-2020

I had shipped an item to a customer in Delaware purchased for $153.19, which ultimately ended up traveling to a location in China. The buyer stated the item was defective and provided images to go along with it. They had stated since the item traveled such a long distance return shipping fees would be expensive as a result. To have a mutual understanding, they had stated I can just refund $88 dollars and they would fix the item instead of returning it. I said this is no problem.

I had ultimately ended up withdrawing the original $153.19 in my paypal account before the return, making my balance zero. The buyer offered a refund and I countered with the partial refund of $88, and it was accepted. I am assuming ebay automatically tried to pull the money out of my paypal because when I logged on I had a negative balance of $-95.35. I spent hours figuring out how to get rid of this balance, only to be done by a friend sending my the $-95.35. The original transaction is still on hold, and paypal does not give me an offer to refund anymore as it says the buyer disputed on ebay. But on ebay the transaction says the refund was failed and to go to paypal. I am stuck in a loop, and am not sure if the $95.35 I just paid off will automatically refund him or did I just waste all that money?

bebe-1153 · ‎05-13-2020

Actually, your buyer is not covered by the eBay Money Back Guarantee. Your buyer lost coverage when the item was shipped again after its original delivery in Delaware.

Not covered

The item was sent to another address after the original delivery, or buyer uses a freight forwarder (exceptions which are still eligible for coverage include: eBay shipping programs such as the Global Shipping Program and eBay international standard delivery, and eBay authentication programs)

If it's still possible, abandon the partial refund and choose the option to Accept the return instead, to issue a prepaid label for the item to be returned from Delaware; getting it there from China will be your buyer's responsibility.

But if not, contact eBay by private message on Facebook or Twitter, ask eBay to look at the messages that the item was reshipped from Delaware to China, and have the return request closed in your favor without issuing a refund.