Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Help!Wrong tracking code on return, correct tracking shows delivered, still haven't recieved refund.

I recently returned an item from somebody pulling a bait and switch, but the auto-filled tracking code in the return process left off the last digit of the tracking code. So even though the actual tracking code says the package was successfully deliv...

Ebay refuses to help seller refund money to me for returned item!

I honestly never thought I would get scammed by ebay themselves. Here is my story. Im an overseas buyer, bought a phone and payed for globalshipping,customs fee is included. Phone is defect, seller is very helpfull and with no problem will take it ba...

Changes in USPS shipping

Buyer Purchased USPS Parcel (which I offered) but only Flat Rate Priority options showed when I went to print label. I have done this process numerous times with no issues. Did something change?? Luckily this time the priority flat rate was about the...

Shipping stuck on "package acceptance pending"

I bought a new phone which supposedly ships from New York. However, this tracking info says it's actually shipping from Columbus, Ohio, and it's also stuck on "Package acceptance pending." AND this seller is also shipping my item via Flat Rate Freigh...

Printing packing slip invoice issue

I always "print all" prior to shipping so I have an invoice for my records and a packing slip. For the last month or so when I do this the buyer's address from the invoice prints on the bottom of the packing slip. I have to cut the address label off ...

Shipping Easter Baskets

Can someone please give me advice on the best and relatively cheapest option on selling filled baskets. They are different sizes but consider the average height of one and weight around 2-3 pounds.?

help needed! handle a scammer who failed to scam me

Here is a weird story. I'm an amateur photographer and occasionally listed my cameras on ebay. This Jan. I sold out a camera for $1950. The buyer is in South Korea and asked me to send it to a U.S. address. After about 20 days, he opened a case and s...

Resolved! How to delete tracking number for discarded shipping label.

Had to create a second shipping label and discard the first label. As the seller, I can see the second number through "View tracking". However the buyer says they only see the first, obsolete number in Purchase History. How can I add the second numbe...

am i being scammed by buyer?

hi i sold an item last week for 9.50 with 8.00 economy shipping, i weighed and measured the box using ebay shipping and purchased a lable for shipping, it was delivered today and the buyer contacted me to say they had to pay an additional 7.50 for po...

Buyer has one month to ship the returned item back?

I received a return request today (March 25, 2020) and it was automatically accepted due to my 30 days free return policy. And the eBay return notice reads, "The buyer has until April 23 to ship the item." Is it true that eBay usually gives buyers ab...

Issues on USPS Labels Purchased Through Ebay

I recently printed a couple of USPS labels through Ebay and noticed some odd issues. The first label issue was the change in city location. A particular package was supposed to go to Atlanta, Georgia, 30319. Ebay/PayPal addresses matched, but when pr...

Buyer lose case and then open a case with their bank then win

So this buyer tell me the item she received have the wrong size as my listing. She open a case con ebay and I have to provide her a return label. I did ask ebay and they tell me if she return it and you can prove my item have the correct size then do...

Resolved! Customer misspelled address, tells me after item is shipped...

Hello. I’m in a bit of a pickle. I received an order, shipped it to the address specified by the buyer, and then two days after shipping, the buyer contacts me to inform me that they misspelled the street name on their address. I replied and told the...

SCAM ARTIST

So I recently was asked by a buyer if she could return a piece, I said of course! Show me the broken piece, box, label...The box was not the one I sent, the tracking on the label was not the tracking number given to me on E-Bay, the label said she re...

Business tools on listings

I have several auctions up and running, I keep having issues with ebay assigning free postage for additional items eg same item but 3 available and they buy all three but i can only post 1 per package.... I am told the option should be top right but ...