Replying to a closed Refund Request

[christinareyes14ggi]

I've purchased an item.  Once recieved I realized a fake knockoff item was sent.  It was a hoodie with the musical group's name on the front, and the singers named on the back.  The item "pictured" showed the names of the singers spelled right.  The item "received" is a knockoff and has several singers names spelled incorrectly.  A refund was requested.  After about 5-6 email exchanges, the seller finally agreed to a full refund.  They said they needed a reply from me prior to processing the refund that I would not leave a negative or neutral feedback.  Unfortunately, since they have now "accepted my return", I have no way at all to reply to them within the item.  Without my reply they will not process the refund.  Recommendations please?

[missjen831 · Accepted solution]

The seller committed feedback extortion and you should call and report him to eBay. He’s NOT allowed to do what he did! You DO NOT have to agree to no negative or neutral feedback in order to get a refund. Did you get a return label? He’s required to pay for return shipping on this return. If he didn’t provide a label, you’ll need to tell customer service that when you call. 

[christinareyes14ggi]

Thank you! You've been quite helpful. I will make sure to include this information in communication with Ebay. And no - no return label. Back and forth emails 5-6 times going from 30% refund as they still have to make a profit (laughable!) all the way to a high of 60%, and only when I said I would report them, they said yes to full refund, and replied to keep the merchandise because the shipping is to expensive back to them. From the 19th, still no refund. I've reported them today.