Shipping

Forum Posts

Sorted by:

How do I as a seller submit an appeal for a return?

I am the seller, I have a decent amount of items listed right now. Ebay has stood behind me up until lately on returns. I list very straight forward, but lately I have had a handful of buyers say that my item is not as described and because they have...

Buyer Says not Everything was in box

Hi, A buyer I recently sold a computer monitor to said that not everything was in the box that I sent him. I believe he is trying to scam me, and I am worried. What I sent him had three pieces: the computer monitor, the detachable stand for it, and t...

Seller change his promise and name and item price and refund wont cover return

SELLER CHANGE HIS WORD AND ADDRESS AND NAME I have an issue with seller ..and i dont know how ebay can help HE PROMISE TO PAY 70% OF THE ITEM PRICE AND KEEP THE BROKEN ITEM !! NO MONEY RECIEVEDI GOT THE ITEM FROM CALIFORNIA AND HE ASK ME TO SEND BACK...

Resolved! Need option to display eBay Shipping discounted rates in listings

To keep my shipping charges low I display the USPS Parcel Select rate but always ship priority since the priority rate with the eBay discount is usually in the vicinity of the Parcel Select rate. I would like to take part in the guaranteed delivery p...

damage to package contents - request Seller to return to sender while still on route?

HelloI need help regards to my orderI was tracking an ebay item - UPSDuring the track it statedthat merchandise missingor Damage to package contents was reported.We will notify the sender.I contacted the seller andshowed a screenshot of the tracking....

Resolved! Charged set price to ship 40 separate items. Only can print 1 label

So I had a bulk listing. Buyer purchased 40 items. Each weighing 12 pounds. Negotiated shipping cost of $400.00 to ship 40 seperate boxes in medium flat rate boxes at a discounted price of $10.00 per box x 40 boxes equaling $400.00. Buyer made the pu...

Can't open "RETURN" procedure

Hi,my account is created and I'm using it outside US. I won auction in the US and seller sent me item to US adress. Than I received it but it's defective and I want to return it. Seller provides 30-day returns and asked me to open return procedure fr...

Resolved! Cannot get shipping quote of item

Hello: Not sure were to post this problem. When I want to see what shipping to my location is, and I click onShipping & payments tab, I enter my country and Post Code, to see what teh shipping will be BUTit returns me back to the main page I was on.....

Fedex Ground and eBays actual cost calculator udercharing by significant margins + other charge???

Hello, I searched a number of discussions, most are way outdated and therfore no longer relevant. If this post is deleted it will be posted to reddit (stop censorship). The other week I lost out (a small sum) on shipping through fedex ground because ...

WOW no love for the seller

I sold an item did not misrepresent the item the buyer gets it and is upset with it. OK I tried to work it out, he proceeds to send emails through ebay telling me he is leaving negative feedback if I do not take it back, then even if I do take it bac...

How much time does a buyer have to decide whether or not to return an item?

I've been googling this question for about a half hour but can't find any official statement on it. When a person buys somerthing on ebay, how long of a window do they have before they can no longer return the item for a refund? I've seem mentions th...

Resolved! Do you have so many problems with USPS as me?

I think I'm ending my seller carrier. I call USPS all the time because the pack is lost or delayed and in absolutely different state it should be. I'm so tired of it. I call them and hear: wait, it's in transit. Call us in three days (when I should r...

returns: offer a different item

what is the process when chosing " offer a different item". I shipped a very similar but incorrect item. The buyer wants to exchange that item for the correct one. In the past I just excepted the return, and at the same time sent out the correct item...

Return Policy changing today??

Greetings, Has anyone else notice a change to return policies. I was just checking and updating some of my listing and it showed my listed had just been changed Aug 3rd 15:31 PT, but I had not made any changes yet when I looked into the changes here ...