Replacement shipped but case doesn't update.

[eddievee]

A buyer requested a replacement for a CD that arrived with a cracked case.  I shipped it today, but the case does not update to show this, even though I printed the shipping label through the case.  So I tried to manually update the case to shipped, but it wouldn't accept the Tracking #, get a message saying the number is already in ebays system and I need to enter a different #.  I obviously can't do this since I don't have a different #.  Ebay doesn't seem to have any phone support right now and the email support basically said "don't worry".  Not sure what to do now.

[myescape]

The tracking number should update once package gets a scan

[eddievee]

Well it has scanned but still not updated. Maybe tomorrow will be different.

[Anonymous]

If it was paid with pay pal, put the new tracking number into their system and you will be covered.

[hebertsusedautoparts]

You can also send the tracking number of the replacement to your customer through the eBay messaging system.

We had to send a replacement part before and the service rep told me to also send the customer a message with the new tracking number and that eBay will see that and use that also to show you did send the replacement and protect you.  

[eddievee]

Thanks for the responses. I did also send the # to the customer and it took a while, but ebay finally updated to show it was shipped.