eBay

hanna200211 · ‎09-06-2018

So 4 days ago I got a message from the buyer says the product I sold him is not working. We were messaging each other back and forth to fix the issue. I was immediately able to find the issue and recommend a fix but the buyer stopped responding. What do I do?

Edit: I should also mention the problem was from the buyers' lack of knowledge of the product so there was never an issue with it

orangehound · ‎09-06-2018

I would do nothing, and assume that the issue is corrected. This, of course, is assuming that there is no case pending from the buyer.

mycarolinavintage · ‎09-06-2018

@hanna200211 wrote:
So 4 days ago I got a message from the buyer says the product I sold him is not working. We were messaging each other back and forth to fix the issue. I was immediately able to find the issue and recommend a fix but the buyer stopped responding. What do I do?

Edit: I should also mention the problem was from the buyers' lack of knowledge of the product so there was never an issue with it

I agree with orangehound. If there is no case filed by the buyer, do nothing. Possibly the buyer is like people I have known who never acknowledge receiving a gift from someone. Problem solved so he goes on his merry way. OR, He is busy with his new item and just hasn't had a chance to get back with you. It happens.

hanna200211 · ‎09-06-2018

I guess I'll do that. But what if he contacts eBay? will he get his money back and keep the product?

mam98031 · ‎09-07-2018

@hanna200211 wrote:
I guess I'll do that. But what if he contacts eBay? will he get his money back and keep the product?

You are over thinking it. You just need to leave the buyer alone. If they still feel their is an issue they will contact you again. Or maybe they will open a Return Request. But if they do, you will be notified and you can tell them to return it for refund. It is very rare that Ebay allows a buyer to keep the product and get a full refund at the seller's expense.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mycarolinavintage · ‎09-07-2018

Reference: Edit: I should also mention the problem was from the buyers' lack of knowledge of the product so there was never an issue with it

Hopefully your communications have been through messages in your My eBay account. Always go that route and keep those messages. Those are your records and evidence.

I agree, leave the buyer alone. Don't go back and forth with him/her. If someone buys something and knows not how to use it, that is their problem. If they open a case, dispute it even if it means a call to ebay. The forms for writing your reasons are lacking in detail so a call is sometimes necessary.

Ebay may want to give them a courtesy refund but I will be surprised if they make you pay for it. If you do refund buyer should return the item in as received condition and pay for the return. I can't see why it should go any other way.

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