Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Another POORLY Designed UPDATE - Useless new Bulk Shipping - Used Once - NO MORE

WOW Bulk shipping was UPDATED and it looks great. Well NO ONE CARES if it doesn't work like it should. Another failure. Fire your project managers and whoever writes your update designs because they obviously have NO IDEA what is needed. **Strike 1**...

Resolved! How do you send something via regular mail?

This is my first time wanting to sell something that will fit in a regular bubble mailer (in my case it's a small article of clothing). I want to give potential buyers an option to recieve it through regular, USPS, in-your-mailbox mail to save some m...

Did not receive item

Has anyone had experience shpping 1st class to Philippines and buyer claiming never received.Very polite buyer, emails all the time for status. Says he checks customs and local PO but to no avail. Wants to leave nice feedback before package received....

I think seller wants me to cheat on return

An order I placed with a US seller didn't arrive for weeks. I contacted seller and h sent a replacement. Oddly BOTH orders were delivered to me on the same day. I contacted the seller, asked to be sent a return label so I could return one order. He w...

free returns????? free stuff

hi well just like to say since free returns is here now. so cheap bayers think it means free stuff. in the last couple of months i am getting messages they don't want a free return for a full refund. they want to keep the item & get a full refund. if...

Resolved! shipping question

I sold 3 items. One is heavy and I want to ship it in it's own box and the other 2 items in a second box. The customer paid for all 3 items in one invoice. I don't know how to print a label and have tracking for 2 packages with varying weights etc. f...

Seller lied about condition of returned item

I'm posting here in case anyone else has had a similar experience....I bought a sweater (pre-owned) which was listed as being returnable (free 30 day returns). When the sweater arrived, it did not fit properly, so I started the return process. The se...

Resolved! Seller trying to trick me with shipping?

I added three items (cans of fudge) yesterday afternoon to my cart and requested a total. I requested a total because the items specify "Each additional item GBP 1.00". When requesting a total I got the error message that the seller did not accept co...

Resolved! Is there an appeal process for the new metrics calculations?

In the past 90 day I have had, and been charged on the metrics, for 10 returns. One of the returns stated “ordered by mistake”One stated “didn’t like the item” BUT he never actually returned it, apparently changing his mind. (He said it was smaller t...

Resolved! I sent out an empty box, how to request a return to sender (me) ?

I sent out an empty box by mistake. How to get it back before delivery is complete?

eBay Shipping Calculator and Dimensional Weight

Does anyone else have any issues with the eBay Shipping Calculator not accounting for dimensional weight properly? The situation: I want to send a 3 lb package package that's 13 x 12 x 5 using FedEx Smartpost. (Please show me you read this and don't ...

No tracking number

so I already know the routine about not receiving a package on the intended delivery date which would entitle me to file in INR, but just for the purpose of this discussion, I was wanting to know if anybody has ever dealt with a seller who never prov...

Awesome Job USPS

I live in a smaller city and normally everything that I send goes to one of the "big" cities for sorting. Even packages that are going to the same city that I live in go out of town and then come back for delivery. Well, this one looks like it went s...

Package Returned By Post Office - Bad Address/Not Able To Forward

What to do....post office returned a package to me (the seller) that was undeliverable to the buyer. I have contacted buyer and told him of situation via EBay messaging with no reply. What should I do...there is no way I will reship the item as I am ...

Resolved! Yanwen, 4PX and company

Good evening: I would like to ask sellers to give the option to pay for a tracking number that actually can be tracked. I have been sidelined with sellers using the logistics companies mentioned above, I'll gladly pay the fee for the opportunity to b...