Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Am I out of luck? Shipping to China.

I sold an item to China back in November. I did exactly what the buyer said to as far as making sure his phone number was on the customs form and labeling it Toy Accessories. (It's tires for a RC car.) He paid for International First Class. The track...

Resolved! Return Service Shipping Tracking Not Updating

Hello, I had an ebay return that I opened. The seller sent me a return shipping label. The label was a "first class return service" as it said on the label. (but it is a different tracking number to the one that was originally used to deliver to me) ...

Returning funds on hold

Hello! I had to cancel orders, but the funds are still on hold through eBay and there is no recent activity on PayPal. How can I refund the money before funds become available in ebay?

Problem with the carrier in my country (4-72 / Colombia)

On November 28/2018, I bought two articles on Ebay, the two articles arrived in Colombia on December 18, they were received by the postal company en Colombia: 4-72 and so far I have only received one, and they do not give me the estimate delivery dat...

I don't receives item

I bought an item and made the payment on January 1st. The seller never sent the item. I tried contact her several times but never answer my messages. Today i found that the seller has relisted the item for sell without refund me the money.

USPS International Express Labels

For quite awhile now I've had to print my USPS Express International shipping labels thru paypal or shipsaver. They do not offer the same discount as ebay labels. Ebay does not allow the purchase of USPS International Express, just Priority and First...

Lost over $500 due to forced bicycle return. How should I sell large items on Ebay to avoid this?

I'm an occasional ebay user that sometimes buys things and sometimes sells things I no longer need or use. I've been using ebay for over 15 years. I'm not any kind of commercial seller, I strictly sell things I have bought for myeself and either don'...

Overseas return

I just sold an item overseas and tested it before I shipped it .Now it is in Italy and the owner claims it doesn't,t work it was packed very well .Now I am stuck paying shipping. I have to send money through PayPal to the buyer to get him to return i...

EBay Label in Resolution Center Won't Print

A DVD I had purchased on eBay did not work. Seller did not respond to my inquiry. I escalated to eBay, and eBay immediately ruled in my favor. I was to send the DVD back to the seller at his expense for refund. However, in the Resolution Center, the ...

Why can't we reprint a label after 24 hours??

So I ran into an interesting scenario today. A week ago, I printed a $75 international shipping label (actually form CP72 customs declaration), and shipped a medium flat rate box from FL to Australia. Now a week later, the box gets returned to me wit...

How to close a case?

I've been trying to close a case I opened early this month but when ever I try to close the case through the resolution center I get an error message, I've been trying to close it for days now and it leads me to a page that says "Page Not Responding ...

Bad company

I purchased a Christmas light set. When it arrived I wrapped the box without opening it. Come Christmas morning my daughter in law opened her gift (the lights), and was horrified to see DEAD BUGS attached to the tape on the lights!!!! It had a terrib...

Seller offers 30% refund for counterfiet item: How to respond?

I recently bought 3 GPUs from an asian seller and found out they were counterfeit. I filed for a return and they responded with an offer of %30 percent of the initial cost. What is the best way to work with ebay to get this resolved under their rules...

Shipped but not shipped?

I was contacted by the seller (he is a new seller) who wants me to request a return then cancel it or something so that he can get the money from ebay faster but he has also already set it to shipped when he actually hasnt shipped it yet. Am i being ...

Is my sold item in the GSP? If so why doesn't Lebanon appear as a ship to country?

https://www.ebay.com/itm/2012-Chevy-Cruze-Speedometer-Instrument-Cluster-Dash-Gauges-95940656-95487986/153314161531?fits=Year%3A2012%7CModel%3ACruze%7CMake%3AChevrolet&hash=item23b23c737b:g:4rYAAOSw-HRcHva9 Zero feedback buyer from Lebanon just bough...