Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Buyer returned item but it wasn't not delivered to seller. What should seller do?

Buyer returned the item but the package wasn't delivered to the seller (me)What seller should do? It will be not fair at all the seller have to refund the buyer...ebay have some protocol established for these situations?

Failure #872,562 of eBay's AUTOMATED RETURNS!

A simple Monday morning problem, A buyer would like to return the item they purchased over the weekend, it has not even shipped yet! Our solution, DO NOT ACCEPT the return! Here is the reason that we provided to eBay..."The buyer is asking for a retu...

eBay "guaranteed delivery" is a crock

Why does eBay insist on holding ME responsible for the delivery time of a package? I would love someone to explain to me how the world tour this package took on it's way to the buyer - 28 days and it's not there yet - is in any way, shape or form my ...

Seller wants to change shipping price

Hey there, just today I made a purchase on an item that was set to "buy it now" or "best offer'. The shipping price on the listing was estipulated at about 11$ specifically for my country. I sent the seller an offer that was slightly lower than the l...

why is Ebay taking a cut of shipping costs?

why is Ebay taking a cut of my shipping costs? this is cutting into my bottom line because i am honest and charge correct prices for shipping? this seems very unfair to the seller and to the customer because i would guess that a lot of sellers pad th...

Resolved! Who pays return shipping? buyer believes the item is not the material described, i disagree

After some heated bidding I sold a coral necklace for a very good price. AFTER the bidding the buyer asked "Do you have any more information, history, background on the piece?" I replied that I acquired it as part of a mixed jewelry lot so did not ha...

My order

Hi everyone Before 8 months I ordered two things one phone and second mobile display now the 9th month is going on i did not receive my item and also did not receive my money back EBAY IS A THIEF BIG THIEF you all can check screen shot as well i have...

FED EX Shipping "Dimensional Weight" Quote $170 Actual Charge $844

Beware of Fed Ex charging Dimensional weight on large light packages. I shipped a large box 48" X 30" X 24" that weighed less than 60 lbs. Ebay Fed Ex shipping quote was $170. Fed Ex applied a "Dimensional Weight" which was not mentioned in anything ...

Resolved! Deliver wrong address, Seller stop responding and eBay not stepping in

So we ordered a robetic machine where the seller deliever the product to wrong address in tracking it shows back to his warehouse, where it was intially was being packed and delieverd . when i contacted the seller the seller gave me responses by he d...

Fraudulent Return, Am I making too big of a deal over this?

Hello, eBay community. I've been a seller on this platform since 2003, yet this is my very first post! Unfortuanlty on a negative topic. I'll try to make it as short and to the point as possible. Sold an item to buyer, buyer opened case to return, de...

Import Duties

I am looking at purchasing some capacitors from a seller, in Hong Kong. In the listing it states that price does not include duties but we try to keep them low. How do I find what duties are? The total is under $5.00. Thank you.

Funko pop

I never received my Funko Pop Jerry Garcia. I sent a request for a replacement or my money returned but have not heard anything. It was purchased com Blowitoutahere.

Horrible seller, be aware!

This seller is very tricky and the worst seller on eBay! Be aware! Send me absolutely damaged item (chandelier) with dents and broken crystals. And asked to close my return case and ship this item back to them. I returned that piece of garbage by mys...

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Creating shipping labels shows an error. Anyone else having problems?

Made a return, item made it to seller. Says refunded but no refund shows and all seller info is gone

I returned 2 items, ebay says items were both refunded(same seller). It says funds should be available in paypal but funds don't show in paypal or my bank, also there is no pending transaction. All transaction history from this seller has dissapeared...