04-23-2020 07:18 PM
I sold an order and somehow the wrong shipping was put on the order. An oversized box at a $49 shipping rate was sold as Medium flat rate of $13.20
I immediately Refunded the order in full thru Paypal but how do I get the Final Value fees back ?
I went to cancel the order but if I do this, will it Refund the Payment again to the customer ?
I know I should have Cancelled first but I wanted to get the money back in the sellers hands ASAP.
04-24-2020 05:10 AM
A payment can only be fully refunded once. If there's no amount remaining, a cancel will be just that, and no further refund will be issued.