eBay

redmr2man · ‎05-14-2020

Hi folks,

I purchased an item that arrived and didn't work. I opened up a case as item not as described and the seller paid return shipping. After nearly a week of the item being returned, I still wasn't issued a refund.

The seller stated he didn't know how to refund and was working with ebay to figure it out, and then proceeded to bypass ebay and send the money through paypal directly.

He sent me the correct amount of money over paypal, to which I get hit with the 2.9% fee and receive less money. He then showed ebay that he refunded me the correct amount, and the case was dismissed.

I've spent an absurd amount of time on ebay chat and on the phone being transferred, trying to explain this to ebay. I was told over the phone that this was escalated over a case, and that I would receive a phone call back in 24-48hrs with a decision.

It's now been 52 hours, and after spending an hour on ebay chat, the representative had no idea what I was talking about, and no idea how to help. I have a screenshot from paypal clearly showing the fees taken out of the transfer.

What do I need to do next?

Thanks,

Slightly Annoyed

cream_couture · ‎05-14-2020

Looks like the seller mistakenly sent your refund as a payment to you, so you were charged fees. They should of sent it as "friends and family" payment if they couldn't get it to refund on the original transaction.

Super annoying that you have to deal with their mistake.

I would try to contact eBay via Facebook or Twitter. If they act clueless, I would just file a chargeback with my credit card I originally paid with for the amount of the fees. That is assuming that you paid with a credit card. If you didn't, you will have to keep dealing with eBay to get it resolved:(

bebe-1153 · ‎05-14-2020

I would open a return request (SNAD) on PayPal paypal.com/disputes and escalate it immediately to a claim. Then upload the already-delivered return tracking number when asked to return the item, to immediately get the full refund.

After that, refund the payment that the seller sent, less the PayPal fees, as Friends & Family. The seller abused the returns process, but knew how to aggressively short-circuit and get it closed.