Refund won't process

[nocturnalascender]

I'm trying to refund a buyer. I don't need the item back. When I try to issue the refund, Ebay gives me a message saying "unable to process the refund try again later". How do I get past this? 

[1grandmashope_1]

Was it purchased through  PayPal? If so, have you tried going to your PayPal account for the refund. Just a thought. 

Grandma 

[kensgiftshop]

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@nocturnalascender 

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Are there enough cleared funds in your Pay Pal account to cover the refund?

If not, you'll have to transfer enough funds to cover it.

[nocturnalascender]

Yes enough funds are in the account.

[3eyedfishcatcher]

Are you a managed payments seller? If so the funds probably need to be in your bank account.

[nocturnalascender]

If I refund through paypal, will eBay recognize that refund or will eBay end up taking their own refund out on top of my refund?  

[nocturnalascender]

no, not a managed payments seller

[kensgiftshop]

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@nocturnalascender wrote:

If I refund through paypal, will eBay recognize that refund or will eBay end up taking their own refund out on top of my refund?  

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If you refund through the original Pay Pal transaction, there will be nothing left to refund if Ebay tries, so they won't get a double refund.

[3eyedfishcatcher]

I would call eBay and report the issue. I have read about sellers issuing the refund through PayPal and the refund not being registered on eBay's end and then the refund gets taken out a 2nd time and is pain to straightened out.

[1grandmashope_1]

If the funds were made via PayPal and show as a sale, you should have no problem  refunding them to the buyer. 

Grandma

[mtgraves7984]

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@nocturnalascender wrote:

Yes enough funds are in the account.

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Silly question, but enough funds leftover after PayPal's fee was deducted?