Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Bad reputation, blocked money, refunds

Hello! My name is Maria. I live in Russia. I trade books.In this summer postal collapse happened. My books went to US over 2 months. 3 clients opened cases after 1 month waiting. I explained a situation, asked them for patience and send the photos of...

Collect on Delivery Returns, Am I forced to accept?

Buyer falsely reported Broken/missing Parts and requested a COD return to bypass my return policy.The return was sent expedited, $30 Do I have to pay for it and will I be reimbursed? My RT policy is 30days - buyer pays. I'm afraid he might've used it...

Tracking says: "Available for Returns Agent", What does it mean?

Question regarding attached tracking. I'll look at USPS site, but does anybody know the quick and dirty on what it means about return agent? Specifically, will my buyer still get this? Should I be doing anything?

problems with a USPS claim - broken item, priority shipping

Hello!I am fairly new to selling on EBay. I just had a first experience with an item breaking during shipment. I used priority mail and packed it carefully in bubble wrap, foam, and newspaper! The buyer had the item shipped to someone else as a birth...

Help!! PR Address will not print - Undeliverable Delivery Address - Format Issue?

The delivery address starts with the URB. (area name), then something that may be a street or a building name, then a hashtag (#) with a number behind it. I've tried with Pirateship and USPS and both show undeliverable address - is the formatting inc...

shipping an Item to South Koea

I got an order from South Korea and shipper request to enter the birthday of the buyer for custom clearance formalities,is that mandatory? . or should i ask the buyer to provide

Shipping a letter to Guam

Hey my postage software always requires a customs form when shipping parcels to Guam. But I'm going to send a letter (envelope) to Guam and just slap on a forever stamp just like anywhere else in the US. Do I need a customs form, or am I good?

Mailing Packages

This is an FYI for sellers. Does everyone know that you can go to USPS.com and request that your regular mail carrier pick up your packages for mailing during your regular mail drop? You can request for 1st class and Priority mail and it offers choic...

Label label preference

Just recently when I set the label size preference and print a label prints with a different label size, please help

Bought an item end of July which was not shipped. Saw that it's been relisted with the same photos?

Hi eBay community, At the end of July I had bought and paid for an item from a seller. At the time I've asked them to hold on to it for me before shipping, as I decided that I would like to combine shipping with other items that they are selling. It'...

I did not receive my item.

I made an order months ago, however, I still didn't receive the shipment. I contact the seller so many times but he didn't help me at all and the ebay platform is such a mess where i can't find any help or solution. I am really upset with this platfo...

Ebay International Standard Delivery OR Global Shipping Program...???

So, I'm curious about using Ebay International Standard Delivery or the Global Shipping Program.I don't sell much out of the country but I like the Global Shipping Program since I just ship it to Georgia (I believe) and they took care of the rest...B...

Resolved! Fedex Smartpost return to seller late and tracking not updating

I ordered an electronic item in late April that had some issues, so I initiated a return. Seller allowed and sent me a FedEx Smartpost label. Well, it’s been almost a month since I had the shipment picked up and it hasn’t reached the seller. Worse, b...

Resolved! Change in First Class Postage Cost Sat to Mon

So I bought a USPS label on Sat and it cost $4. I didn't get to post the item on Sat, so I had to print a new label today. The first class postage for exact same item (size and weight) is now $5.12! I had to ship two additional packages, exact same s...

Postal Service Parcel delivery stinks.

I have been waiting for a package to travel from Harrisburg PA to my home town post office since Sept. 9th. The Postal Service took it over from Fed Ex on Sept. 3rd and it has not been updated since. Harrisburg PA is supposed to be Martinsburg WV's n...