Refund process

[ptueggertsso_0]

Hello

I am trying to get a refund for an item that I didn´t get. I followed the directions below but when I go to case details there is no "respond to case" link. What can I do ???

Details on how to escalate your case:

1.       Follow the Case Details link below
2.        Click "Respond to Case"
3.        Select "Escalate this case" to eBay Customer Support
4.        Click "Submit" after providing additional details you'd like to share about your case

If you were able to work things out with the seller, please close this case:

1.        Follow the Case Details link below
2.        Click "Respond to Case"
3.        Select "Close the case"
4.        Click "Submit"

Here are the details of your case(s):

Seller ID: sd4vmqbndeqcfdq-1
Item title: Nikon D3300 Digital SLR Camera Black 3 Lens: 18-55mm Lens 16GB Bundle
Case Details

[tarpedge · Accepted solution]

1. What was the last estimated delivery date, and
2. On what date did you start your item not received refund request?

[ptueggertsso_0]

1.  I ordered the item on may 17 not sure of the last estimated delivery date.

2. It was on july 27. or 28.

[daveroo]

Go to your My eBay and connect to the item listing.

Look at the last Estimated Delivery Date.

You cannot start the refund process until that date has passed.

If the seller is sk.n418 then he's in China and you might be in for a problem.

At a minimum shipping will take a while.

Or the item may never be shipped.

[daveroo]

Oddly enough based on the seller's feedback you may actually have gotten one of the few GOOD Chinese sellers.

BUT in general do NOT buy from China.

[luffthead]

have had good luck with Chinese vendors. But it seems the cheaper the item the more likely you are to receive it?? Gem Dealers from Hong Kong seem most responsible. Also if they have site on ALIBABA they seem more reliable!