Refund not received

[historicf1fan_7]

Hello. I placed an order with a seller called hiking_mall.  Even tho it says free shipping, seller refused and canceled order but I never got refund. It has been like 6 or 7 days now. It happened before but i did not have any problems. Can someone please tell me what to do? Is there an email i could write to ebay staff because help section cannot solve this problem? Thanx

[mxsand_67]

I have same problem with seller chistore.0, 10 days now since I placed an order...   Seller canceled order but I never got refund... Trying for days to contact ebay, no luck... No mail

[charity_scents]

Did you receive an email through ebay asking you to confirm the cancellation? Did you confirm? Or did seller just message you that he cancelled sale? I believe seller has 10 days to refund (maybe another member will verify).

If formal cancellation, then check your paypal to be certain that the funds have not been received. Call ebay and ask about the situation and tell them what has transacted. 
If no formal cancellation, then you can file an item not received case. 

Don't fight a cancellation. Get your funds back, and move on from seller. 

 

[orangehound]

@historicf1fan_7 

@mxsand_67 

Typically, your refund is applied to the same payment method that you originally used ... PayPal's interface does NOT show all transactions, so you have to check with your payment method.

• If you used a credit card, then it will appear as a credit on your credit card
• If you used a gift card, then it goes back as a balance on your gift card.
• If you paid with PayPal funds, then it goes back into your PalPal balance

If you still can't find the refund, post back here with details on how you paid (including any coupons or discounts you might have used).

[charity_scents]

At the very bottom of the page of your purchase history you can find "Help & Contact" click that link, next page at bottom it says call us or have us call you. Click one of those. Get your code and call. 

I've read there is a facebook page, but I've never used it. 

[historicf1fan_7]

Yeah thanx i know because it already happened before but i received refund fine on my credit card. I use credit cards through paypal and it always appears after 2 days but now it does not appear at all. Order number is 352708780804. I wanted to use like a call but my country is not supported. Thanx

[orangehound]

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@historicf1fan_7 wrote:
Yeah thanx i know because it already happened before but i received refund fine on my credit card. I use credit cards through paypal and it always appears after 2 days but now it does not appear at all. Order number is 352708780804. I wanted to use like a call but my country is not supported. Thanx

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PayPal is the payment processor for the vast majority of eBay payments, and their help page states that it could take up to 30 days to receive a refund through your credit card. 

One of the variables is always the status of the seller.  They may not have funds in their account to cover the refund, or their refund method into PayPal could have some troubles.    So, sometimes 2 days ... sometimes 30 days.

If it doesn't show up within the 30-day window, then you should file a claim with your credit card company.

[mxsand_67]

I used my credit card, without any coupons or discounts... I placed my order 10 days ago,  seller sent me a message that he cancelled order a day after, and that's it.... Order number is 17-03580-69782
There no any refund shown on my credit card since then, 

[mxsand_67]

Order details

[orangehound]

I think you are just going to have to wait the full 30-days ... once it passes that date, call up PayPal to see if they have any insight.  If they don't immediately help, then file a claim with your credit card issuer.