Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Can I deny someone of a refund?

I recently sold an IPhone 5s to a buyer. He wasn't the most polite buyer. After I shipped the item and he payed I received a rude email demanding a refund because the item wasn't what he thought it would be. I erased the phone of all content and sent...

Resolved! Buyer is cheating me...

Spoiler (Highlight to read)I sold a 1944-S nickel to someone recently. Buyer says he received the shipment, but it did not contain the nickel. However, I put the nickel and other contents into the envelope and he did not mention that the shipment was...

order not received, opened a case, seller sent it back and not received again.

What to do if I did not received an item, then I opened a case and seller told me that he will send the item again, but the new item never arrived. The case was closed and I can't open a new case becase many days have pass?

A Refreshing Experience

It's a shame we can't name sellers who do the right thing. I recently purchased two dvds from a seller. One was a two disc set. After receiving them I was bummed to find one of the discs was missing from that set. I contacted the seller to let them k...

Ebay Shows Late Shipment. 1 out of 5 So Far Are Not Late

I have 5 showing "late shipment" on my report. After checking 1 with the tracking information, its shows it was not late to be shipped. Called Ebay and they took it off. I have the rest to check.What is the point of Ebay keeping an eye on our "late s...

Resolved! How to send a buyer a prepaid return shipping label

Hi,I've asked this question before , but different situation. I have a customer returning 1 item, and wants to reorder something else but wants me to pay return shipping on the 2 item if it does not fit.When she puts in the return for the 2 item, is ...

Accidentally Bought Fake Item- Suggestions?

(To begin, sorry this is so long, but there are some crucial details I need to make clear!)Last week, I was looking for some good deals on some supreme clothing under the filter "Newest Listed" becuase sometimes you can find really good deals. I noti...

Resolved! Trying To Leave Positive Feedback For A Buyer. Its Not Leaving It.

Have tired about 5 times to leave positive feedback for a buyer. It looks like it will leave it, but then again, item continues to say "leave feedback" in the order area. checking buyers feedback, its not there. this buyer bought from me last week. I...

Customer wants me to ship via snail mail.

How do I not get penilized by not uploading a tracking #. PayPal lets you do this.

Resolved! Seller ignoring my messages for item failed during Warranty period

I bought a projector lamp in february this year.On the item page, seller says that there is 180 days warranty.http://www.ebay.com/itm/272238734808?ul_noapp=true.I sent him a message but he is ignoring it. Who is responsible for this warranty, does eb...

Resolved! E-bay is holding payment for item that buyer doesn't want returned

My buyer bought an item from me but received something else, that was not from me, BEFORE my item arrived. Thinking I had sent the wrong thing, she marked my item for return. She wants to keep my item, but e-bay is still holding my money. I sent e-ba...

Mini flash lite replacement bulbs

Ebay wants $ 9.98 in shipping cost to send me a card containing two mini flashlite bulbs. The item weighs less than a once and cost $ 2.54.Ebay must be crazy.

Buyer wants a return

Hello, I recently sold an iPhone to another used on eBay. The buyer received the item yesterday and already sent me a return request. The buyer's reasoning is that the item does not work or defective. The buyer is claiming that the Apple ID is connec...

The Global Shipping Program (GSP) is the most inefficient and convoluted service offered by Ebay

I've been a long-time Ebay user and buyer for more than the past 5 years. I hadn't used Ebay since it began to offer the 'GSP' service to sellers wanting to let Ebay + Pitney Bowles to take care of all final shipping, customs, and documentation. Howe...

Shipping an item - zip code not found??

I sold an item yesterday and I went to print the postage and there was an error message "zip code not found" I contacted the buyer and no response. The address is in Puerto Rico. What should I do at this point?