Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

NEW, SEALED MAKEUP THAT IS BAD... Eligible for refund?

I bought a new, sealed tube of LIQUID eyeshadow that was dried up to the point it was basically not usable. As a seller, I hate to ask for a refund because, "how could the seller know it was like that since it was sealed," but as a buyer, I clearly d...

Another Problematic Transaction – Skirt's "Size is Different"

Here's another trasnaction problem I've had the past month: Buyer wanted a lower price on an A-Lined skirt. I said no. Listing also said No Returns. She purchased it anyway. She received it and was "out of the country" for a whole weekend and some da...

Item return date extension

But what about my case where I paid a lot more money than what I received and I am not currently in the country to send it back , how can that be ignored , I have all my supporting documents and it's not like I'm trying to make it hard it's just the ...

Customer won't return item

I am new to ebay and sold a pair of boots to a customer. He said the description and pictures did not fit and wanted a refund (The description was accurate and the pics taken by me). I received the message on my phone, and accidentally clicked give r...

eBay is broken again; no way to report it

I have an open case with a seller that didn't deliver. If I attempt to select "Ask us to step in" I get "Page Not Responding " This puts me at the mercy of the seller.

What happens with ebay money back garantee?

All item that previously were covered (in the cases when the item not delivered or item is not as described) now are not covered. Instead of the previous tag "Ebay money back garantee", now ebay shows the notification: "Coverage: Read item descriptio...

Resolved! Return Label Missing--No Instructions--No refund

I am an occasional user and was a first time returner; so the posts in this community are informative---but too late. After a request to replace wrong appliance part, seller agreed to a return. I was introduced to Ebay's system by email that stated "...

No buyer protection, very strange

Hello, I relate this case from mesage send to seller/eBay/Paypal: Hello, In 28 December I opened a case Then came a package of 11 January, but The description is below:For sale 2 album panini incomplete1 album italia 90 perfect state lack 103 image n...

Resolved! International Shipping Cost added onto Declared Value

About 35% of my sales are international. I do not use the GSP. I use ShipSaver to insure packages. ShipSaver will not re-imburse the shipping cost unless it is part of the declared value. NBD until I just came across this 'ebay money back guarantee' ...

Resolved! Question about shipping

I had two separate items listed and the weight was low enough on each item to ship them First Class.I had a customer buy both of them.I packaged both items in one box which made the weight to high for First Class, so I shipped them ground which cost ...

Shipment Confirmation Acceptance Notice (SCAN)

Have they come up with a way to print a SCAN sheet AFTER you've printed packing slips and postage for each shipped item individually? Printing them altogher BEFORE packing and adjusting the weights simply does not fit our efficient shipping method, b...

Resolved! Returning a faulty item

Hi,First time using the forum, but I have no idea where else to go.I ordered an item, paid for it USD$50, and it was delivered. The item was faulty.I contacted the seller, who said return it for a refund. I got a quote for shipping it back to them, U...

Resolved! Something strange happened

I bought auto part from ebay seller. Then one day after purchase was cancelled buy seller. I received this mail. We're sorry to let you know that "................" canceled your order and mentioned the reason as Something was wrong with the buyer's ...

Seller stated item would arrive between May 20-June 2, 2017

I purchased an item on May 14, 2017. Seller said it would take 6-15 days to arrive. Which showed on the item page for dates of arrival May 20- June 2, 2017. Now seller is saying date of arrival May 22-June 5th. How can he/she change the date and not ...

Buyer wants refund after 30 day return day policy

So as an eBayer who specializes in selling pre-owned footwear I have practicully no restrictions on returns, just as long buyer pays for return shipping. Unless the issue is somehow in fault of our store. Well buyer buys item 12/02/16, then send me a...