Received an empty package what to do to get money back?

[pinkman818]

I received an empty package it contained a couple of dvds that were stolen in transit and want to know how I can get my money back. I contacted the seller and told him what happened, but all he said was sorry and doesn't want to refund me for the stolen items. Fortunately, it was less than $10, but not cool to receive an empty parcel. Not the seller's fault although he used a manila envelope that was pretty beat up most likely threw them in there. What can I do to get my money back?

[bonjourami]

File an item not as described case, use the Resolution center, below. DO NOT file item not received because you did receive something...

[kensgiftshop]

Go to the Resolution Center at the bottom of the page and select the item didn't match the description.

If seller requires you send the item back, send back the empty package.

[pinkman818]

I see. What about the option that says missing parts or pieces should I select that or no?

[buyselljack2016]

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@pinkman818 wrote:

I received an empty package it contained a couple of dvds that were stolen in transit and want to know how I can get my money back. I contacted the seller and told him what happened, but all he said was sorry and doesn't want to refund me for the stolen items. Fortunately, it was less than $10, but not cool to receive an empty parcel. Not the seller's fault although he used a manila envelope that was pretty beat up most likely threw them in there. What can I do to get my money back?

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Really, you think that your less than $10 value DVD's were stolen in transit?

My wife has purchased hundreds of DVD's on eBay. The only ones to not arrive were contaminated/destroyed as a result of a mercury spill at a regional processing facility.

How would it not be the seller's fault?   if:

he used a manila envelope that was pretty beat up most likely threw them in there

Improperly packaged item sometimes do not travel well/arrive.

File a "not as described" as suggested by other posters.

[pinkman818]

It's the first time I have ever received an empty package what am I supposed to think? Maybe they weren't stolen, but some kind of mishap happened they might of slipped off a belt or got loose and came out not sure. Will bring this up with my local P.O.
Like you and other posters suggested I opened a snad case.

[disneyshopper]

Usually, when items have slipped out due to poor packaging (I would have shipped in a padded envelope or box), the USPS places a sticker or rubber stamped message stating envelope arrived without contents.  Did that happen?  If so, if you scanned the envelope and sent it to the seller, a responsible seller would have immediately refunded.

File the Item Not as Described case to get your money back.

[kensgiftshop]

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@pinkman818 wrote:
I see. What about the option that says missing parts or pieces should I select that or no?

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I don't know what choices there is, but that sounds good since they were missing.