Question

[wista-5981]

I bought two items on this seller same transaction he gave me two tracking numbers one is working the other one is not showing any details then i contact him he says they will arrive seperately? Is there something wrong any ?advice?

[divwido · Accepted solution]

I suppose the easiest way to figure that is out is to wait and see what shows up with what tracking.  Watch your delivery dates, read up on what to do if something doesn't show, and wait for the day after the expected delivery.

Then, if you need, come back here.

[wista-5981]

Today it arrived unfortunately one one item i receive i already message the seller to ask what happen to the other item cause he gave me a different tracking number i check the other one it says the shipment is cancel should i wait for more couple of days or open a case on ebay 😬

[soh.maryl]

You can open an item not received case 24 hours after the last estimated delivery date, or you can give it a little longer to arrive, your choice, but do not wait beyond 30 days past that last estimated delivery date.  

[varebelrose]

1) Thoroughly read the eBay MBG (money back guarantee) policy.
https://pages.ebay.com/ebay-money-back-guarantee/

2) Once the estimated delivery date shown to you has passed, File an INR (Item Not Received) case. You can only file ONE case on eBay, and it must be done within 30 days of this date.

3) Seller will have to refund unless they can provide a valid tracking number that shows delivery. It will take X amount of time.

4) Pay close attention to timelines and steps during the case, and ask eBay to step in at the appropriate time if seller has not refunded yet.

Do not communicate with the seller any more except via the case.
It is possible that they may try to string you along, until enough time has gone by that you cannot file.

[wista-5981]

It really took awhile to have an update i dont know if he really ship the item or not it still have weeks on delevery estimated time but hopefully he respond to my message 

 

[wista-5981]

 

[soh.maryl]

Just to make sure I understand:  You bought two different items at the same time from the same seller.  One of the items has already been received.  The other has not.  That in itself seems strange.  What is the actual last estimated delivery date of the one you have not received? You cannot possibly open an INR case until/unless that date has passed by at least 24 hours, but less than 30 days.

Have you read eBay's Money Back Guarantee for buyers?  

[wista-5981]

The estimated arrival still on may 18 i still have a few weeks im reading it now on money back guarantee and still waiting for the response of the seller on whats goin on that particular item .. though im still waiting on his/her replay