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Question about how "item not as described" is defined

I bought a product that I found out after purchasing was made in 2 different versions. Nothing in the seller's description was incorrect, however the details of which version weren't noted, and although pictures would have allowed me to identify the version, the seller's pictures did not show this information. It feels a bit like the information might have been withheld because of the way the pictures were taken to not show the identifying information.

 

However, the seller might not have known about the two versions and it was an honest mistake.

 

Does this situation fall into the "item not as described" category, in which case the seller would have to pay for return shipping?

Message 1 of 18
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17 REPLIES 17

Question about how "item not as described" is defined

I get your point but I don't necessarily agree as a listing could be intentionally misleading.

 

This argument isn't necessarily for the OP because I haven't looked at the actual ad.

 

But we all know how eBay defines INAD.

Message 16 of 18
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Question about how "item not as described" is defined

I should have just given all the details. It feels like it's a tougher one than normal. Manufacturer lists wheels as forged, however the early versions of the wheels were not forged. It wasn't like I didn't do any research. If you dig deeper into the internet forums, it has details of how that wasn't always true and how to identify between them.

 

If you get official manufacturer description, are you expected to treat it as not correct and keep digging? I guess the question applies to both seller and buyer.

Message 17 of 18
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Question about how "item not as described" is defined


@tobaccocardyahoo wrote:

If these wheels are new, there is an excellent chance the seller knows nothing about them, and could have copied the description from his supplier or some other source, the listing too.


The wheels are not new, they are refinished. However seller through messages is behaving like they have no clue about the wheel details, so it really comes down to me paying return shipping to avoid feeling guilty if I made them pay for something they didn't do on purpose.

Message 18 of 18
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