So I got the coin back, all in the exact same condition as sent (which I am thankful for).
I went on my phone to refund him while I was at the post office, but I'm a little confused about the options here...
It gave me the option to not refund the outbound shipping (even though I had to provide a label and return). I didn't realize not refunding the shipping was an option with the item was SNAD (and it definitely was filed as a SNAD in the return request).
Also it gave me the option to deduct some money from the return, which I also didn't know was an option in the case of a SNAD.
I do not have free returns, or anything like that which would allow me the privilege of withholding part of a return. So I wondered if someone could fill me in on this.
The last time I did a return was buyer's remorse (about 6 months ago) and it did allow me to withhold the postage which I would expect in a remorse case. I can't remember the last time I did a return on a SNAD... I might have gone ahead and refunded in full (on a cheap item), or given a partial refund because I didn't want it back, but the return part hasn't happened much in my store. (Not because I don't take items back, but because I get so few return requests).
C.
