Purchased from, shipped from US address. Return address is international?

[vanzzac]

I purchased a listing that was US based, in fact it shipped from my home state, the product shipped fast but did not contain the Airtime it was supposed to, the seller acknowledged it was his/her mistake, the product was under $20, and basically worthless without the airtime, I thought the seller would just refund it, but they wanted me to file a claim for a refund, which I finally did about a week later, they accepted the return and want me to send it back, the thing is the address eBay is listing is in Israel, and I pay return shipping. Nowhere in the description did it mention anything about international addresses, I'm just glad it was under $20. Is it eBay's policy not to inform the buyer that returns will have to be sent international even though you purchased from a US based seller, or do they just allow the seller to enter any return address they want? I'm just glad it wasn't an expensive item, I'll think twice before purchasing on eBay again.

[missjen831]

you aren't required to return to the item to Isreal. Ebays policy is that you are required to return it to the item location. That said, if you are responsible for return shipping then you chose a buyers remorse reason when you opened the return request. You can contact customer service and tell them that the item was shipped & sold in the US and the return address is international and also request them to change the request to an SNAD request so that the seller pays for return shipping.

[tarpedge]

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@vanzzac wrote:

Is it eBay's policy not to inform the buyer that returns will have to be sent international even though you purchased from a US based seller, or do they just allow the seller to enter any return address they want? 

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When the seller is paying for return shipping, it can enter any return address it wants.

However, if the seller is international* to the buyer, it cannot issue a return shipping label and so eBay tells the buyer to pay for return shipping first.

*but claims a US-based item location

See "we'll ask the seller to reimburse you" in this example:

[Anonymous]

Items purchased from a US based listing do not have to be returned to an international address and for a SNAD, seller pays return shipping.  I suppose if they want it to be returned to Israel, they can pay for it.  My guess is they are trying to trick unsuspecting buyers into dropping the issue.  Show them you won't. 

I just feel sorry for all the folks they sold to who didn't come to the boards to ask.  Hey eBay, you allowing seller to pull this carp is why all our buyers are leaving for other venues.  Stop it now before more buyers bail.  You let the Chinese sellers do it and now all sellers are giving it a shot.