Problem with package

[ledz58]

So I bought a item and the seller claimed they sent it out like Monday. It arrived in town an hour away yesterday. UPS driver pulls up in front of my house and it said out for delivery. He sat for awhile as I waited by the truck then starts to drive away. Yelling out the window I dont have your package which  I thought was odd for him pulling up to my house. Today it says it has to be delivered another time. I called  UPS and the robot said there's a problem with it to fill out a claim.  Didn't contact seller however their feedback claims people complaining about this. Should I just file a did not get and ask for a refund?

[mtgraves7984]

Should I just file a did not get and ask for a refund?

@ledz58 

That's one option. Remember that you can't file it until one day past the Estimated Delivery Date on the order.

[soh.maryl]

Why not just open an INR case if you've not received it by the day after it was due to arrive?  

[kensgiftshop]

It could have been put on another delivery truck by accident and could show up tomorrow.

[pjcdn2005 · Accepted solution]

Since tracking says that it is going to be delivered, it would be unfair to the seller to open an item not received claim right away.   As long as the tracking does say that it will be delivered, I would wait a couple of more days.

[ledz58]

Thanks everyone for your comments, I never had this happen before in all my years on here I came here because I always get the right advice. I will wait a couple days and see what happens. I'll be back if I get no results.  

[powell-memorabilia]

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@soh.maryl wrote:

Why not just open an INR case if you've not received it by the day after it was due to arrive?  

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Because that would be a lousy thing to do.  Package still moving/pending delivery - not cool to pull a lousy move like that one.  

[ajs_coins_and_alchemy]

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@powell-memorabilia wrote:

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@soh.maryl wrote:

Why not just open an INR case if you've not received it by the day after it was due to arrive?  

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Because that would be a lousy thing to do.  Package still moving/pending delivery - not cool to pull a lousy move like that one.  

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Moves like that (opening an INR almost immediately) dings the sellers account for something outside the sellers control, and gives the seller the impression that the buyer is extremely impatient. Honestly, if a buyer opened an INR that fast, especially w/o contacting me, I would probably BBL them. Before someone says I'm overusing BBL or BBL-ing too fast, I'll say that shipping delays (of even 1 day) aren't uncommon and I don't want to risk getting more INR metric dings from an impatient buyer.

[ledz58]

Ebay said recently to me sorry for the delay, you can ask for a refund. So I did that and explained there is a problem with the package of what UPS explained.

so the seller updated the tracking number, and not accept the refund.

the tracking number wasn't updated, its still the same with the same problem.

SInce I ordered this on the 2nd and delivery supposed to be on the 8th, I'm at the point where

now I can't do anything since they did that so called update which wasn't. I've never ran into anything like this on all the years on here. 

[ajs_coins_and_alchemy]

@ledz58 

You realize you requested a refund even though you're still likely to receive the item? So your request gets you item + money back and seller gets nothing, all because UPS screwed up. Not cool.

First, you ordered it on the 2nd but the seller didn't ship until the 6th. That's 2 business days. The seller has a stated handling time, if the seller's stated handling time is 2 or more days, then they did nothing wrong. My stated handling time is 3 business days, so if you order from me on Thursday, I don't technically have to ship until Tuesday (although I'm pretty good about shipping next day).

It was shipped on the 6th, original estimate said the 8th, tracking said out for delivery on the 9th. The UPS driver didn't have your package. This looks like a UPS screw up, not the seller's fault. Your item still shows in transit, so it's still on the way to you. You almost seem to be insinuating you don't believe the seller shipped but you admit the package shows up in a city an hour away and then "out for delivery". If it hasn't showed "delivered" yet then you should assume its still on the way to you.

You opened a case for Item Not Received. Although EBay said you could do that, I think most members here will likely say you shouldn't have. First, the seller is not at fault. UPS has had a delay. Second, no sensible seller will accept your request for refund, why would they? The item is on it's way to you, you're asking them to give you your money back AND you will still receive and get to keep the item. Seller loses item + money. 

What can the seller do when you open this case? The seller will enter the tracking information. These cases are handled completely automatically by EBay's system, there aren't human beings handling this. So the seller enters the Tracking # so the system knows the item is still on the way. This buys the seller time because you are still likely to get your item. Once you receive the item and the tracking shows "delivered" I'm not sure if the case closes automatically or not, but you're no longer entitled to a refund.

Honestly, I believe most members here would tell you to have patience as the seller apparently shipped your item and UPS apparently is experiencing delays, and you opening that case both not only annoys but also harms the seller.

[rseuqinh]

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@ajs_coins_and_alchemy wrote:

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@ledz58 wrote:

Ebay said recently to me sorry for the delay, you can ask for a refund. So I did that

I ordered this on the 2nd and delivery supposed to be on the 8th

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Once you receive the item and the tracking shows "delivered" I'm not sure if the case closes automatically or not, but you're no longer entitled to a refund. 

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Per eBay policy can OP return with another case, to you're now longer entitled to that refund?

[ajs_coins_and_alchemy]

Yes, it is technically NAD if it arrives after the latest delivery date, so OP could open that case after receiving the item. However OP would then need to return the item for the refund, unlike an INR refund where technically OP get's their money and likely item too (kinda unfairly)

I didn't open that can of worms as that's several steps ahead and OP has not expressed any issue of no longer needing the item if it arrives, simply frustration with not receiving their item within their desired timeline... They expected the seller to refund them when they are likely to still receive the item any day now. 

[ledz58]

it was sent on the 3rd, there is a problem with the package is what UPS claims. Seller could probably fix it at their end but seems to not be that important. If the seller sends something that has a problem yes it is their fault. UPS did not screw up, they told me they can't deliver until the problem is fixed, there's no delay. The seller needs to see whats going on with his shipment, their not doing that so it sits without moving. I told the seller this problem, and instead of looking into it, they reissued the same tracking and thats their way of fixing it. How does that fix a shipment issue of what they sent, it doesn't. 
I'm not here to be annoying, but you claim all these things when it just has to do with the shipment sent from a warehouse from this drop shipper.  Its that simple, going on and on about it and writing all these long scenarios seems rather annoying though. 

[soh.maryl]

First of all, everyone here is entirely correct -- I should not have suggested an INR case and I am regretting that.  The seller should not be penalized for what seems like a UPS mistake.

However, if the last estimated delivery date was the 8th and it's now the 12th, I would now consider it if I were the buyer although there was no mail delivery on Saturday because of the holiday.

But why not contact UPS first and inquire about it? You can mention that the UPS truck did arrive at your address but delivered nothing.  

[ajs_coins_and_alchemy]

I'd like to hear what type of package issue the seller can fix while the package is already in the possession of the UPS.

UPS "claims" and seller "could probably fix". Means you don't know.

Not every problem that occurs with a package occured prior to shipment, this very easily could be an issue that arose while in the possession of the carrier. It could very well be a problem that is the carrier's fault. Instead you assumed the seller is to blame.

Did UPS say "seller needs to contact us"? There may be nothing the seller could help the UPS with?

"Reissuing" the same tracking, as has already been explained to you, is not intended to be a fix for you, it's intended to protect them from the case you opened against them with EBay. The seller is showing EBay "Hey, I shipped it and here is where its at". It's standard operating procedure to enter the tracking info into the case. You seem to have taken offense by this seller's action of entering the tracking info into the case.

I don't "claim all these things". I'm providing you with facts. Only you are making empty claims and assumptions. I'm sorry you find the truth annoying, as they don't appear to fit your narrative.