eBay

haywoodhouse · ‎10-02-2022

What is my recourse when an item was sent to DHL distribution and tracking ended with "scanned into sack/container" After that...nothing. The buyer claimed that she never got the item. This was an international shipment. I even called the distribution center and they just said to contact eBay. After about a week of emails back and forth I told the buyer to put in a claim with eBay. She then did that. I informed eBay the I had sent tracking info to her and had held up my end. Ebay refunded her money. But I get nothing in the way of a refund for my lost merchandise even tho I issued an appeal informing Ebay I had done what I could. Ebay claims that there was no tracking info provided that showed the item was delivered but I sent her the tracking number (which ended at distribution center.) I shipped the item and then it was out of my control. Ebay replied that I should "explore external options, or to use methods outside of eBay's policy" What does THAT mean?!!! Why does eBay not cover me as seller?

stainlessenginecovers · ‎10-02-2022

Sellers are on the hook for items until they show 'delivered'.

If tracking did not show delivered, you must pay back the buyer.

When you don't pay back the buyer and try to 'appeal' allowing the date to pass by which you must 'refund' the buyer, ebay will do it for you and you get a 'ding' for not taking care of your customer.

Ebay is not responsible for your package or who you choose to use to deliver.

r_lresale · ‎10-02-2022

If I’m understanding correctly you sent tracking to the buyer through messages but not into the INR case directly and this is why eBay said you didn’t provide tracking. I have never used DHL and unfamiliar with what that last scan meant or if it meant delivered to the international warehouse where your responsibility ended and you had uploaded that tracking into the case itself you would have won or at least been extended time for proof of delivery if tracking showed movement.

"I'm for truth no matter who tells it. I'm for JUSTICE no matter who it is for or against." - Malcolm X

Each time a man stands up for an ideal or acts to improve the lot of others or strikes out against injustice, he sends forth a tiny ripple of hope.
Robert Kennedy

pjcdn2005 · ‎10-02-2022

Did you use ebay international standard shipping for this item? If so, there is up to $100 insurance that you can apply for. There is a link for that before the FAQ on the following page.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-standar...

muttlymob · ‎10-02-2022

@haywoodhouse wrote:
Ebay replied that I should "explore external options, or to use methods outside of eBay's policy" What does THAT mean?!!! Why does eBay not cover me as seller?

methods outside of eBay's policy - means some form of shipping insurance.

eBay does not provide seller protection for genuinely lost items. Read eBay's Money Back Guarantee to see what you need to do to qualify for any seller protection. Which consists mainly of protection from false claims of item not received, not actual lost items. You cannot provide tracking that shows DELIVERED to the buyer, you lose.

buyselljack2016 · ‎10-02-2022

If I’m understanding correctly you sent tracking to the buyer through messages but not into the INR case directly and this is why eBay said you didn’t provide tracking.

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Close.

Ebay claims that there was no tracking info provided that showed the item was delivered

kensgiftshop · ‎10-02-2022

@r_lresale wrote:
If I’m understanding correctly you sent tracking to the buyer through messages but not into the INR case directly and this is why eBay said you didn’t provide tracking. I have never used DHL and unfamiliar with what that last scan meant or if it meant delivered to the international warehouse where your responsibility ended and you had uploaded that tracking into the case itself you would have won or at least been extended time for proof of delivery if tracking showed movement.

The OPs responsibility wouldn't have ended there.

They have to have tracking that shows the item was delivered to the buyer to win an INR case.

Have a great day.

supercharger-parts · ‎10-02-2022

You don't give enough information. How did you ship it? Was it thru eBay Global Shipping or eBay Standard International shipping? Did you upload tracking to the case? Did eBay refund out of their pocket with no impact to you? How did you respond to the case? Did you send the tracking number with the appeal?