04-27-2019 07:48 AM
Well, this was interesting but not much fun.
Can anyone tell me how this happened and what to do (next time)?
I sold a pair of jeans, I offered;
1) padded flat rate priority envelope
2) express flat rate envelope
that's all.
The label came up and I printed it not noticing the system had selected Parcel Select Ground ($11.00+!!!!!).
I know how to void a label, I did that and printed a new one at PFRP, that's done.
But WHY would the eBay system select Parcel when I did not offer it?
I know, I know, gotta look at the page before I print it.
04-27-2019 12:52 PM
The new Shipping label form-- sorry, I mean "experience"-- throws all kinds of odd and irrelevant shipping options at you when you first open the form. The default (selected) choice is supposed to be your default method offered in your listing, or whichever one the buyer selected (and paid for, if not Free Shipping), but I could see how a wandering mouse could inadvertently pick one of the other methods while you're trying to scroll down that wasteful expanse of page that they've put into the redesign.
Try going back into the Shipping form again as if you were going to print another label, and see which Shipping choice is selected when you first get in there. Then see if any mouse clicks, drags, thumbwheel rolling or Tab commands might change the selected radio button from your intended method to Parcel instead.
04-28-2019 07:37 AM