Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Return reasons

all return reasons are visible to buyer, even in my return setting i unchecked boxes for some reasons what buyer should not use to return the product, one buyer returned me product by selecting the reason which i disabled it in my setting, i am curio...

Wrong Address on Buyer's Return- Item Goes Back- "Ebay Sez...."

Just spoke to ebay return 'trained to lie' clone who informs me my 'on record' address is something i never gave them or have ever had knowledge of. My address printed through ebay on everything i've sold the last 3 years remains consistent.So I go t...

User avatar by Adventurer
  • 152 Views
  • 1 replies
  • 0 helpful

Resolved! Return request for remorse question

Buyer did not open SNAD. She claims she doesn't like the item and it's smaller than expected. (Measurements were in listing.) If a buyer requests a return for remorse on a "no return" listing and seller has option to decline the request and close the...

Ebay seller

The Ebay seller strung me along with the return of a faulty item...they kept asking questions and delaying until the time when I could leave feedback was past, then arbitrarily closed the return, without telling me anything, giving me an address to r...

User avatar by Explorer
  • 325 Views
  • 5 replies
  • 0 helpful

Ebay returned returned to sender

Hello.I need a little advice. I am some what experienced in selling and buy on Ebay and have an issue I would like some advice on.I recently purchased a widget for ~$16. The items was not as described, so so I filed a NAD case on ebay. The seller pro...

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Seller gave message an inactive tracking number, and will not respond to me.

I’ve been having a bit of an issue. Over a month ago I placed an order for an item. The seller took over ten days to give me a tracking number, and the number isn’t active. There have been no signs of shipping, and the seller will not contact me, no ...

User avatar by Adventurer
  • 299 Views
  • 2 replies
  • 0 helpful

I bought something with no tracking number but has a shipping date

I bought a DVD set and I paid for it. When I went to my purchase history, the picture of the item is no longer there and it has no tracking number but it does show a delivery date. What are my options? ? Please help!! !!

User avatar by Adventurer
  • 303 Views
  • 6 replies
  • 0 helpful

New Label Printing what does everyone think about it

is the $100 dollar insurance on priority package automatic applied now or is there a place to check for insurance like old version, lots of unnecessary steps now to print a label, whats everyone else think, even though I know ebay won't care as usual...

International labels more expensive using new system than the classic

The new label system for mailing allowed me, for the first time, to print a label instead of automatically having me use the old/classic system. I noticed it was more expensive than usual so I went to the classic to check the price and it was about 1...

User avatar by Trailblazer
  • 147 Views
  • 0 replies
  • 1 helpful

How to return a faulty item ?

Hello all,I am in return process as a buyer with an order.The request for return it was accepted, but the first message from eBay system it was : The seller can't send a return postage label. I requested via messaging system to create a shipping labe...

User avatar by Adventurer
  • 1009 Views
  • 19 replies
  • 0 helpful

Resolved! shipping cost issue with potential buyer

I had a potential buyer ask me if I would separate one item from a group of 4 different items that had already ended. I created a new listing per his/her request. It was a lightweight item, weighing in at 4 ounces boxed and ready to go. He/she looked...

When I buy a part from a seller that shows it very close to me? Then it comes from New York!

When I buy a part from a seller that shows it very close to me then 6 days later when i track it the shipping says New York or Pensylvania? I bought that one BECAUSE IT WAS CLOSE. Isnt every part of the listing required by ebay to be accurate? This i...

Our preferred reimbursement payment method.

On 4/5 eBay Customer Support decided we had asked them to reviewed a case (we had just asked a question) and they made a final decision, which was "We issued a full refund … deducted from your PayPal account or charged to your preferred reimbursement...

User avatar by Not applicable
  • 907 Views
  • 2 replies
  • 0 helpful
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