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Print return label error

Why can't we print the return label it always gives an error? I'm loosing money returning items that don't work. This problem needs fixing. Any help?Screen Shot 2020-01-26 at 12.45.03 AM.png

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Print return label error

Contact eBay @joelitopr privately on special media http://m.me/ebay from any account.

https://community.ebay.com/t5/image/serverpage/image-id/610095i4572E1D95C7E13E3

Include your case number, eBay ID, name, zipcode, and email to identify yourself to it, as you're contacting it from a random special media account.

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