Shipping

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Question regarding seller's weird refund policy

I found a posting of a computer component listed as "New" and the return policy is "No Returns Accepted." The item description says: "The product was purchased brand new and has not been tested. If you purchase this item and it turns out to not work,...

So frustrated with seller and feedback

I purchased an item that has a defect and the seller is refusing to pay return shipping. It’s a common defect for the item that she should have noticed/ disclosed. So now I have to wait until next week to escalate the case. The seller has basically i...

International Shipping

Can someone explain Global Shipping to me. Had a customer from Canada try to buy and i was not set up so system kept telling him I couldn't ship to him. So I set up GPS and now have a customer from Canada wanting to buy but not use the GPS. What to d...

how to delete created Shipping Rate Tables?

I created a couple shipping rate tables, which is under Site Preferences>Shipping Preferences. Problem is there doesn't seem to be a way to clear/delete them. Would rather have them gone completely as I'm doing some account cleanup. It shows a trash ...

Lost all hope...

I've been saving up for a nice suit for some time and I bought myself a three-piece suit from Gieves in England. So, I went for the cheapest shipping option offered and addressed to myself in South Korea. I did some digging and I've lost all hope for...

pay shipping when selecting local pickup

So I have a customer who bought an item and already paid through PayPal, however he stated it’d be a local pick up. He then sends me a message for me to ship it. I check the PayPal receipt and it says to ship to Florida.. I’m in Texas. And in my feed...

My item hasn't been shipped

I bought an item about 5 days ago and the handling time said "4 days". I've messaged the seller and asked when the item would be shipped and they haven't replied. I messaged them 2 days ago. What should I do?

need asist about warranty

I bought the headphones and they start to break down, the information says that they have 18 months of manufacturer warranty, how can I use this warranty if the seller does not respond to messages?

Anyone noticed the media option is not available now as usual when shipping?

I sold a book and went to ship it. The media mail option was greyed out and stated that I could not use media mail due to not being in the correct category. The listing was in a book/publication category! This is the first that I have noticed this. I...

Buyer lied about condition and says it didn’t come with what it was supposed to.

So I recently sold a Blue snowball microphone, this is a usb microphone. The buyer purchased it and I shipped it out the next day with 2 day shipping. The buyer then messages me saying he needs to return it because it’s missing a “cable”. I say, you ...

Resolved! Media Mail no longer an option

I just received my first returned item for POSTAGE DUE for a MEDIA MAIL shipment. When asked about it, the postal clerk told me that I cannot ship movies (dvds, blurays, videotapes) video games or books that are deemed as entertainment. Only educatio...

How i set re-stocking fee?

I am new on ebay. Please tell me, how can i set re-stocking fee for my listing?

Global Shipping Program Not Showing On All Listings

Hi there! This happened to me before and I opted out at that time. I recently opted back in to GSP. It was working fine. Today I noticed a lot of my listings are showing exclusions even though I do not have any on any shipping profile or in my settin...

Resolved! New eBay shipping page sucks.

I have been shipping items since 2004 and the new shipping page causes me endless grief. Often it does not give me services I have specified in my listings and substitutes in services I haven't specified or are against USPS regulations. I got around ...

Determining shipping costs and best shipping for a cast iron cylinder head

I'm thinking of listing used parts from my '65 Rambler for sale. I have a cast iron cylinder head for a 195.6" 6 cylinder motor. Being cast iron, it's kind of longish and very heavy. I haven't weighed it, but I'm guessing at least 60 pounds. My thoug...