Package returned on USPS forward expired

[blackquen]

As a seller, I got the returned package today due to undeliverable address from buyer. I tracked the USPS shipping, it said FORWARD EXPIRED.  What should I do in this situation?

the price of this item was listed 26.99 and 2.99 for shipping. The actual shipping for this item costs about $11.00. If I refund this transaction, how much should I refund?

[kensgiftshop]

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@blackquen wrote:

If I refund this transaction, how much should I refund?

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Refund the price they paid for the item itself, $26.99.

[pickermall]

Well, before you refund, contact the buyer and let them know what happened. It is the BUYERS responsibility to keep their address updated in the ebay and PayPal system. You can bill them directly via PayPal to resend the item to the correct address. They are probably wondering where their item is.

This has happened to me on more tan one occasion. Typically the buyer is very apologetic and is happy to pay for the shipping to the new address.